It is very stressful because 95% of your calls are going to be clients wanting to cancel their case and you have to convince them otherwise no matter what. You could literally have people say they are homeless, have cancer, DYING! And u still have to convince these people to keep the service and ask 21 questions about why not if they say no. Sometimes people with our service will pay $130 every month for a year and not see any results !! But yes you have to convince them otherwise why they should stay. For every cancel you need at least 3/4 people to stay which is hard when you get 12/16 cancels a day. Cancelling accounts will count against you and is part of the metrics you have to meet every month.
With laws always changing so would ours and it was sometimes difficult to understand. You use to saying and giving advice a certain way that when it switches up and you forget or have to correct yourself it makes the clients feel like we don't know what we are doing and not comfortable with us continuing their credit repair.
Trying to keep clients from cancelling their credit repair service. Dealing with unpleasant co workers.
Mixed rules per departmentment being emailed that do not apply to us or other leaders say to ignore.
Sales, saving customer from leaving for another credit repair company, lack of correct training, keeping up with the requirements, rating was awful,
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