South Bay suffers from low morale and a distrusting culture due to sustained mismanagement and poor leadership. The campus director’s awkward social graces and limited ability mean their leadership style is influenced by dishonesty, paranoia and insecurity. Undermining competent employees viewed as a threat to their position is a regular occurrence. Butt kissers, no matter how lazy or ineffective, are rewarded. Communication with subordinates is terrible. Aloofness and coldness is the norm, even with residents, which may help explain why the community is not even half full. Offending customers, vendors, and staff tends not to lead to success. It does not speak well of the company that they have such poor leadership at a community of South Bay’s caliber.
South Bay has already turned over nine members of the executive team since they opened a little over a year ago. My advice to professionals seeking management positions in senior living is to stay away. This is not a place you will feel inspired, fulfilled or rewarded.
leadership, morale, stability, culture