Liberty Mutual Insurance
Happiness rating is 57 out of 100
3.6 out of 5 stars.
Write a review

Liberty Mutual Insurance Careers and Employment

Work happiness

Scores based on about 1,559 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Do people feel they have the time and location flexibility they need?
Do people feel that they are paid fairly for their work?

About the company

  • CEO
    David H. Long
    approve of David H. Long's performance
  • Founded
  • Company size
    more than 10,000
  • Revenue
    more than $10B (USD)
  • Industry
  • Link
    Liberty Mutual Insurance website
Learn more

Jobs near you

There are 3 Liberty Mutual Insurance jobs close to Ashburn, VA. You can check out other available jobs at Liberty Mutual Insurance.

Browse jobs by category


878 jobs


Salary estimated from 17.6K employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 4.8K reviews and is evolving.



Customer Service Representative in Herndon, VA
on November 26, 2018
Good Place to work. You have to pass the Property and Casualty exam but they will pay for it. The office is bright and cheerful, everyone got along...
Customer Service Representative in Tampa, FL
on May 23, 2022
Wonder place to work. Great inclusive culture. Managment is there to help, they have a very strong team in place. Very flexible with scheduling and work life balance.
Claims Adjuster in Bala-Cynwyd, PA
on May 21, 2022
I've worked for this company for more than 20 years and I can honestly say that they are one of the most flexible and inclusive employers that I've experienced. They listen to their employees and work hard to make it a great place to work.
Customer Service Representative in Chandler, AZ
on May 18, 2022
They paid very well for what the job was, but we were upset with the shifts. During interviews we were told shift bids were done every few months and assuming you met your goals, you should expect promotions every six months. I have 2 cousins who work there and that's what happened with them so I expected the same. I'm not sure if policies changed or what, but after 2 years, my entire team (I will say, our whole hiring group stayed on for 2+ years which is rare in a call center) did not get any shift changes, and of course you start out at the worst schedule. They did have one round of promotions about 1.5 years in but only promoted 2/10 on our team despite us all meeting goals. They were very focused on goals (average call time, schedule adherence, customer reviews, etc) always wanting us to improve, even if we were exceeding expectations. I finally got promoted after getting top agent 4 months in a row, but hated the new position, and despite being one of their best agents, they wouldn't let me go back to my old position or try something else. I ended up quitting over that because they wouldn't work with me. Overall, it was a good opportunity for experience but I didn't love how we were treated
Senior Customer Claims Representative in Irving, TX
on May 18, 2022
Stressful. No work life balance. Good benefits. Need to break down work load so that people aren't overwhelmed at work. Overtime is required and it's still not enough.

What would you say about your employer?

Help fellow job seekers by sharing your unique experience.

Questions and answers

People have asked 254 questions about working at Liberty Mutual Insurance. See the answers, explore popular topics and discover unique insights from Liberty Mutual Insurance employees.

See questions about:

  • Benefits
  • Hiring Process
  • Interviews
  • Salaries
  • Work from Home
  • Background Check
  • Training
  • Working Hours
  • Drug Test
  • Attire
  • Working Culture
  • Working Environment
  • Dress Code
  • Promotion
  • Job Opportunities

Interview insights

Insights from 1.2K Indeed users who have interviewed with Liberty Mutual Insurance within the last 5 years.

Favorable experience
Interview is average
Process takes about two weeks

Interview Questions

Situation-based scenarios, specific instances of failure and success and how they were dealt with

Shared on December 16, 2019

In depth interview; give example of this and how would you handle that

Shared on November 26, 2018

I was asked about Metrics and how I would use them to further my job performance and experience with the company. Also asked if metrics were used to evaluate my performance in previous jobs.

Shared on June 28, 2018

Liberty Mutual Insurance locations

What's being discussed at Liberty Mutual Insurance?

Select a topic to see what people are saying about different issues

People also viewed

  • Companies
  • Liberty Mutual Insurance