Liberty Mutual Insurance Employee Reviews
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Great training program sets you up for success
Insurance Customer Service Agent (Former Employee) - Carlsbad, CA - October 31, 2020
Featured review
Liberty Mutual Insurance selected this as a representative reviewFrom the very beginning this company provides excellent training, great benefits and pay. The job is rewarding and they truly care about their employees. I no longer work there but would consider it again if I decided to go back down that career path. A great place for someone who wants a great entry level experience in the insurance field.
Pros
Work/life balance
Cons
None
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Great culture of inclusion
Claims Adjuster (Current Employee) - Bala-Cynwyd, PA - May 21, 2022
I've worked for this company for more than 20 years and I can honestly say that they are one of the most flexible and inclusive employers that I've experienced. They listen to their employees and work hard to make it a great place to work.
Pros
Great culture, flexible work environment, work from home
Cons
Staffing models are a bit skewed, understaffing and high caseloads
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Good while it lasted
Customer Service Representative (Former Employee) - Chandler, AZ - May 18, 2022
They paid very well for what the job was, but we were upset with the shifts. During interviews we were told shift bids were done every few months and assuming you met your goals, you should expect promotions every six months. I have 2 cousins who work there and that's what happened with them so I expected the same. I'm not sure if policies changed or what, but after 2 years, my entire team (I will say, our whole hiring group stayed on for 2+ years which is rare in a call center) did not get any shift changes, and of course you start out at the worst schedule. They did have one round of promotions about 1.5 years in but only promoted 2/10 on our team despite us all meeting goals. They were very focused on goals (average call time, schedule adherence, customer reviews, etc) always wanting us to improve, even if we were exceeding expectations. I finally got promoted after getting top agent 4 months in a row, but hated the new position, and despite being one of their best agents, they wouldn't let me go back to my old position or try something else. I ended up quitting over that because they wouldn't work with me. Overall, it was a good opportunity for experience but I didn't love how we were treated
Pros
Good pay
Cons
No time between calls, very fast paced, 100+ inbound calls per day, lied about shifts and promotions
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Good pay long hours
Senior Customer Claims Representative (Former Employee) - Irving, TX - May 18, 2022
Stressful. No work life balance. Good benefits. Need to break down work load so that people aren't overwhelmed at work. Overtime is required and it's still not enough.
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Stressful and Underpaid
Claims Adjuster (Former Employee) - Remote - May 17, 2022
I worked here for around a year and the job is incredibly stressful and the work is not realistic. There are empty promises of workload becoming more tolerable however claims seem to be keep growing regardless of how far behind you are. additionally god forbid you want to log off at 5 or take a PTO day. You have to work through the day of work that you missed.
Pros
Great management, benefits, ect
Cons
Stress
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Flexible
Licensed Insurance Agent (Former Employee) - Tucson, AZ - May 14, 2022
Great benefits, awkward schedule after training. Remote is nice for flexibility. Need to hit quotas to really get paid. All the sales come to you as an inbound rep.
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Terrible management
Senior Sales Counselor (Former Employee) - Chandler, AZ - May 11, 2022
It’s a sweatshop. Management and supervisors have little or no sales skills nor have they ever been on the phone in most cases. Management and supervisors like to take 2 to 3 hour lunches and are always MIA when needed. The companies motto is only pay for what you need which essentially means they are stripping your coverages.
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Fun work
Sales Associate (Former Employee) - Bradenton, FL - May 11, 2022
Great management went above and beyond to ensure my training was successful easy to talk to hr was helpful with payroll comfortable work environment happy
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Good culture
Insurance Agent (Former Employee) - Arizona - May 10, 2022
Culture is great just wish there was higher call volume and better leads. A lot of leads hang up or have been called multiple times. Hard to hit higher sales goals
Pros
Remote
Cons
Not enough call volume
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Paycheck
CSR (Current Employee) - United States - May 9, 2022
An individual's experience at Liberty will depend heavily on what that person does at Liberty. If a person is employed in a support position – i.e. HR, consulting, marketing, etc – then I suspect they'll have a decent experience at Liberty, at least as much as anyone can at a large, bureaucratic company. However, on the frontlines and in the trenches – i.e. claims work – Liberty has much to be desired.
Pros
Stable employer, stable paycheck
Cons
Increasingly uncompetitive pay, career development, opportunities for advancement, management, culture
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Jobs at Liberty Mutual Insurance
Productive and fun place to work if you’re motivated to succeed!
Sales Representative II (Current Employee) - Remote - May 9, 2022
Great work/life balance. Compensation is high if you’re willing to put in the work. If you’re not a go-getter, this job is not for you! Building outside referrals is key! Excellent benefits and a pension! Would highly recommend for the right candidate!
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Very fun and productive work environment
Senior Resolution Recovery Specialist (Current Employee) - Remote - May 9, 2022
Very fun and productive work environment. Management wants to see you succeed. Weekly Team Meetings to keep everyone connected. Ability to work remotely.
Pros
Paid vacation, benefits, great management and coworkers. Awesome work environment.
Cons
None.
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Awesome work life balance
Internal Communications Consultant (Current Employee) - Boston, MA - May 8, 2022
As with any large organization, there are challenges. But I appreciate how well I am compensated, how flexible they are with WFH, and the opportunities to grow and move around the company.
Pros
Compensation, pension, maternity leave, work from home
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Care and Support
Auto Claims Adjuster (Current Employee) - Marlton, NJ - May 8, 2022
Liberty Mutual cares about their employees. From the day you start you have a team and a support system in place to help you succeed. The company truly believes in life work balance.
Pros
Work from home
Cons
None
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Stressful
Claims Adjuster (Former Employee) - Warrenville, IL - May 7, 2022
You have to work off the clock just to keep up with the volume of work. Impossible standards and impossible metrics must be met. Management doesn’t tell you how to succeed.
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Liberty values it's employees, and has become a great place to work.
Inside Sales Representative (Current Employee) - Lake Mary, FL - May 6, 2022
The current management group values it's employees. They are flexible, and understand the needs of their employees. If workload projections are inaccurate, they adjust the targets so employees don't suffer the consequences.
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Awful Experience
Inside Sales Representative (Current Employee) - Remote - May 5, 2022
Hiring Mgrs lie about position. If you’re not interested in compensation this is an easy job. Impossible metrics given the opportunity to convert leads into sales. Micromanaging through email. No support for upset customers. Tech help is a joke.
Pros
Remote opportunity
Cons
Low compensation
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Good company
Claims (Former Employee) - Oregon - May 4, 2022
Honestly LM has some of the best people and management really cares. I really enjoyed my time there. I did leave because a better opportunity came but I would have stayed.
Pros
Remote, management, coworkers, pay
Cons
Fto, benefits (too expensive) stressful
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Great place to work
Claims Adjuster (Current Employee) - Plano, TX - May 3, 2022
Love working at liberty. Claims are claims they come and go so work load can and will change day to day and week to week. Mangers truly care and make you feel like you are a person not just a number.
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Innovative, fairly transparent management, and need more IT staff.
Product Management (Former Employee) - Remote - May 3, 2022
Company has reduced IT staff by 2/3 in past 5 years. Often take on innovative projects based on proof of concept. IT budget is there at the beginning then is cut off midstream. This leads to profitable projects being cut off or held together with band-aids and increased stress and frustration. The IT folks they do have are amazing. I just wished they had the IT resources to support the projects they approve. Benefits are expensive with decent coverage.
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Cool
Claims Adjuster (Current Employee) - Plano, TX - May 2, 2022
It’s ok. I like the work life balance and pay is great. Management is silly af though. And the expectations are unrealistic and so many people are on stress leave because it’s soooo much work to do in so little time
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Ask a question about working or interviewing at Liberty Mutual Insurance. Our community is ready to answer.Ask a QuestionOverall rating
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Ratings by category
3.5 out of 5 stars for Work/Life Balance
3.8 out of 5 stars for Compensation/Benefits
3.1 out of 5 stars for Job Security/Advancement
3.1 out of 5 stars for Management
3.3 out of 5 stars for Culture
Women's ratings
3.2Fairygodboss Score
43%say women are treated fairly and equally to men
44%would recommend to other women
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