Liberty Mutual Insurance
Work wellbeing score is 68 out of 100
3.5 out of 5 stars.
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Liberty Mutual Insurance Employee Reviews

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United States5,271 reviews

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3.4Work-Life Balance

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Great training program sets you up for success

Featured review

Liberty Mutual Insurance selected this as a representative review
From the very beginning this company provides excellent training, great benefits and pay. The job is rewarding and they truly care about their employees. I no longer work there but would consider it again if I decided to go back down that career path. A great place for someone who wants a great entry level experience in the insurance field.


Work/life balance


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Can't have this job if you have kids and work remotely.

It's a typical 8 hour shift with great managers. The only bad thing and why I quit was due to the fact that I had a newborn and wouldn't have been able to take care of her even though I was working remotely.


Great pay and good hours and remote


Wasn't mom friendly
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Liberty Mutual Insurance insights

Based on 1,907 survey responses
What people like
  • Inclusive work environment
  • Ability to learn new things
  • Time and location flexibility

A good place to establish a career in insurance

What is the best part of working at the company?Benefits's , room for advancement, reward for performance, work life balance What is the most stressful part about working at the company?Micro managing of files and phone calls What is the work environment and culture like at the company?Corporate driven micro managed What is a typical day like for you at the company?Settling 7- 8 claims a day resolving customer and vendor concerns
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High Turnover, Micromanaged, Unrealistic Expectations

The micromanagement hair is incredibly toxic. Turnover is extremely high, which makes it difficult to have a balance workload or feel safe in your work environment. Upper management is incredibly bias and condescending, favoritism is a problem.
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Good place to work

Work remote majority of the time. Only have to go into office about 2-3 days a month. Workload is heavy but manageable. Management is helpful but have hard to move up quickly.
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Not what it used to be

I was at Liberty for 6 years - they are not what they used to be. Since the new CEO took over, it is 100% about the numbers, not the people. Everyone is overworked, understaffed and no technology advances in the worker’s compensation space (even though they promised a new system when I originally joined). They do not listen to the voices of their employees and the monthly employee surveys are never reviewed. Company wide mandate to return to office.
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Great pkace

Love the company no cons all pros best company to ever work for hands down!Great pay and benefits, management is great great training! Good pay awesome coworkers
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High volume and stressful

We receive on average 20 claims a week and are required to be on the phone at least 7.5 hours a days and manage our inventory and new claims. Which tends to be very stressful during high volume times where more claim volume vsn come in.
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Poor culture

What is the best part of working at the company?Nothing. Culture was oppressive with lots of micro managing. All about how to get blood from a turnip.What is the most stressful part about working at the company?Company culture was very repressive. Talked a lot about diversity and inclusion, but actions to support other view points or life experience was never fulfilled.What is the work environment and culture like at the company?Aweful. Direct supervisor was a right winger and those that didn't have the same views were bullied to the point it became necessary to leave the company. Transfers outside of the department were not considered if you didn't hold the same values as the natzi in charge. What is a typical day like for you at the company?Tear filled. Cannot believe I made it there for two years of misery.
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Change is not always good.

New leadership has really diminished the ability to take care of customers. Too busy buying up other carriers and not fixing internal issues. This is mainly APD, don't know about anywhere else.
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Lots of opportunity, lost sight of putting people first with new policy forcing return to office.

Ok place to work, large corporation. Pros include having lots of opportunity to grow. I was just disappointed in the return to office mandate after proving how productive we were working remotely.
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over worked and pettiness for calls

if your looking to be over worked than this is your place!! FNOL is a lot and LM IS very be on the phones at this job. Ofcourse that the job , but they don't give outside standard breaks and lunch any personal time. they say you have it available to you ,but they advise never yo use it. So you better use restroom or control you bows or else you will get talked to. The callers are never never satisfied. ALL OTHER INSURANCES SEND YOU THEIR CUSTOMERS WHEN THEY CAN FILE THEIR CLAIMS FOR THEM! So is back to back!! If you looking to get cussed out welcome. If you looking for a company that says I see you went on hold but we dont see you mouse moving here your place. they record calls audio and visually so can see what you do on computer.


good benefits, good pay


heavily monitored, no freedom, back to back calls, rude customers
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Went Downhill

They have branched off the sales agents to Comparion. It just keeps getting worse and worse. They took away leads and want you to produce your own leads without any support.
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Unrealistic Expectations

Consistently micromanaged. It's impossible to sell when they reject 99% of quotes. They then hold you accountable for not making their goals because you can't sell on rejected quotes. They find every possible way to dock your pay, they drop your salary by 10k after training, there is complete disconnect between departments. The departments here do not communicate. It's chaos. Trainers have 0 idea what is actually required on the floor so they'll tell you to do one thing and then on the floor, you're told to do the opposite. After the awful self led training, they essentially feed you to the wolves and throw you onto the phones and expect you to reach their unrealistic goals, if you don't reach their goals, they write you up and give you an awful schedule including late nights and weekends, there is no work- life balance. Good luck getting 2 days off in a row after training. Management will tell you whatever sounds good just to get you hired, then you find out it was all a lie. They dote on top producers and don't bother helping those who are struggling. It's constant stress that the pay does not make up for. You know it's bad when you're scrolling on indeed for other jobs on your downtime.


Remote work


Unfair Pay, unrealistic goals
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Excellent Benefits

Enjoyed my 3 years working at Liberty Mutual Insurance as a claims adjuster. Their training program was exceptional. The work itself is stressful but if you are quick at making decisions/great at time management, you will succeed at this job!
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Set Up To Fail From Day 1

Liberty Mutual has a massive problem with employee turnover and how empty desks are (not) handled. New hires are immediately overloaded with complex caseloads that were not touched in months to even a year, and then berated by angry employers, employees, and management if claims are not brought up to speed immediately. LM does not have temp or "floating" teams to cover empty desks from near constant turn over. Instead, already overloaded teammates have to absorb the work load, and are then are given poor performance reviews because you can barely keep up with your own work. On top of everything, you are thrown into completely new jurisdictions without any training, to just nicely round out the overwhelm. You are set up to fail as an adjuster here, and management needs to re-evaluate immediately how they manage employees. It is a TERRIBLE place to be an adjuster.


Good pay


Set up to fail, unreasonable workloads, hostility between departments
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Opportunities for growth

Great company to work for with good benefits, available resources. Adequate support , training is okay , constant change to meet business goals and needs .
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Run if you can

No work life balance. Basically the ICAT department is the porta potty department where adjusters are treated like punching bags. If you use PTO you come back to complaints, escalations, and nastygrams.
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Benefits are decent. The company is large and you often feel forgotten or left out if you are not in management. Hard to advance in your current position
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Excellent Internship Opportunity for College Students

LM is a great place to start as an intern for any sales and marketing students looking to get into the insurance or sales space. As an intern you'll gain experience in cold calling and assisting reps with communicating with their clients. You'll have the opportunity to schedule and develop onsite marketing and client acquisition events. Management remains involved and provides guidance throughout your internship but also leaves room for plenty of autonomy. Overall a phenomenal experience as an undergrad.
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Not sustainable long term

It started off sounding like a good idea. The training process was so long and arduous and then after that you are simply a call center employee with a lot of insurance knowledge. When changing metrics they said they’d take our comments and concerns but they gave unattainable goals.
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Overall rating

Based on 5,342 reviews

Ratings by category

3.4 out of 5 stars for Work/Life Balance
3.8 out of 5 stars for Compensation/Benefits
3.1 out of 5 stars for Job Security/Advancement
3.1 out of 5 stars for Management
3.3 out of 5 stars for Culture

Diversity score

out of 100
Diversity Score
Top 30%
In the Top 30% of similar size companies
The Comparably Diversity Score tracks how positively diverse employees rate their experience at Liberty Mutual Insurance.
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