Liberty Mutual Insurance
Happiness rating is 57 out of 100
3.6 out of 5 stars.
Write a review
Back to salaries

Customer Service Representative hourly salaries in the United States at Liberty Mutual Insurance

Job Title
Location
Average salary
$25.55 per hour
80%
Above national average
Average $25.55
Low $7.25
High $54.90

Salary estimated from 10 employees, users, and past and present job advertisements on Indeed in the past 36 months.

Compare all Customer Service Representative salaries in the United States

Reviews about Pay & Benefits for Customer Service Representative in Liberty Mutual Insurance

Good job

Nice benefits. Fast pace call center. Heavy work load for adjusters. Good time management skills required. This was overall a good company to work for.
Was this review helpful?

Great environment /wrong expectations

I can say Liberty by far has great culture, management that I have ever experienced with any customer service job. Training is quick & they do kind of throw you on the phones within less than a month of training (after licensing training/test which is about 2 weeks) but If you really need help they will take the time and help. Of course every dept. is different I work in CSR (customer service). As far as work/life I believe it is pretty fair you incur PTO every month and get extra hours near the holiday. The only downside of this dept is the fact that they failed to tell us is in the beginning Leads is a required metric in order to keep this job. Once you move up in the role you have to send a certain percentage of leads each month. If you don’t send enough leads you can be considered for termination if you don’t bring it up within 2 months. I literally am a beast at every other metric except sales & it sucks that one metric which has to do with sales can lead me to be fired. They should have communicated that more. A lot of customers are calling in and expressing concerns, and get things done . Offering a lead when there trying to save money (even if they can get a discount) often pushes them away. I also didn’t sign up for trying to push sales, I’m here for customer service! They already have a outbound sales team that calls existing customers to try and get other lines, it makes no sense to me. But all in all Liberty has good benefits & nice work place, just didn’t expect sale leads to possibly lead to getting fired

Pros

Work life balance

Cons

Wrong expectations
Was this review helpful?

Decent management and stressful job

Call center environment. Management was helpful and the pay and benefits were good. But job is very very stressful and can mess with your mental health. Large portion of your calls are angry customers about rate increases.
Was this review helpful?
See all Liberty Mutual Insurance Customer Service Representative reviews about Pay & Benefits

How much does a Customer Service Representative make at Liberty Mutual Insurance in the United States?

Average Liberty Mutual Insurance Customer Service Representative hourly pay in the United States is approximately $25.55, which is 80% above the national average.

Salary information comes from 188 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months.

Please note that all salary figures are approximations based upon third party submissions to Indeed. These figures are given to the Indeed users for the purpose of generalized comparison only. Minimum wage may differ by jurisdiction and you should consult the employer for actual salary figures.