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Questions and Answers about Liberty Mutual

Here's what people have asked and answered about working for and interviewing at Liberty Mutual.

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  • What is the work environment and culture like?
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91 questions

Toxic work environment in Plano, TX. The supervisors and managers bully the employees and dangle promotions in front of you to meet impossible metrics. Only to make up some outrageous lie to why you weren't promoted and then tell you it's your fault. The pay is not enough for the work you do. And to be frank, they make you lie to customers everyday. When I was going over the statements they want us to say, I realized they have me lying to customers on 85% of their information. I feel morally sick because we're taught not to lie, we teach our kids not to lie but I go to work and am commanded to lie all day long. I don't want to lie anymore. Liberty Mutual, you are a horrible company to make us do immoral things everyday for a paycheck!

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Pretty normal for the size of the company. Testing first. Then if you go to the call center you had a short interview with a supervisor from one department then another from a different department. May or maynot the supervisor. Normal Background check.

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Nonexistent. Often having contests to see who would clocked the most overtime. And thing they can do to take over your home life

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Because you all command us to lie to customers all day, everyday. Management and supervisors are bullies who make sure you're never promoted to anything and deny pay raises. They leave too much to manager discretion and you can get fired for anything. No one will investigate or try to right the wrong that supervisor has done. Upper management executives, you are horrible people to ignore that your lower rank employees--your foundation--is being abused everyday. Like literally being harassed by supervisors saying, "I didn't give you a raise because I don't like you. You will never get promoted or a raise as long as I am your supervisor." How is any of this right? Why are you executives honoring these people?

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At this point Liberty Mutual has been having issues in behaviors that goes back so far as 2012. 2018 and still no changes.

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Couldn't take the disorganization, poor communication, and bad, dishonest management any more, no matter how well I was paid. I no longer trusted or believed in the company.

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Their HR contacted me.

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Business casual dress-code

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