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Questions and Answers about Liberty Mutual

Here's what people have asked and answered about working for and interviewing at Liberty Mutual.

View all 91 questions about Liberty Mutual

What is the work environment and culture like at Liberty Mutual?

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20 answers

Toxic work environment in Plano, TX. The supervisors and managers bully the employees and dangle promotions in front of you to meet impossible metrics. Only to make up some outrageous lie to why you weren't promoted and then tell you it's your fault. The pay is not enough for the work you do. And to be frank, they make you lie to customers everyday. When I was going over the statements they want us to say, I realized they have me lying to customers on 85% of their information. I feel morally sick because we're taught not to lie, we teach our kids not to lie but I go to work and am commanded to lie all day long. I don't want to lie anymore. Liberty Mutual, you are a horrible company to make us do immoral things everyday for a paycheck!

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Overall Liberty Mutual is the worst company I have ever worked for. Of course they offer a very attractive benefits package. Most of which they dont offer. I could go on, having the honesty to say in 41 years working, often 2 to 3 at a time, Liberty Mutual is the worst.

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Praise for top-performing reps, only to fire them because of data integrity. In house management does nothing to combat this because of their paychecks. These firings are coming from corporate. For the other top reps, they are selling policies with super high deductibles. Not much "care and compassion" when a roof claim can't be paid because it's less than the deductible written by the agent. Lead sources are getting progressively worse and the goals are staying high. Many leads don't qualify, and we are pawning them off to another company. It is becoming "Liberty Mutual and a bunch of other companies". Conversion overall is 12%, but the goal is 18%.

Turnover is going up, again...

The money is good if you're not concerned with writing high deductibles and being able to sleep at night. I have a conscience and cannot write that type of poor business.

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Work environment is terrible, and getting worse. I've never seen leadership as clueless and out-of-touch with their employees, so the rank and file don't believe anything management says. For all the talk of integrity, caring, compassion, and innovation, Liberty is ruled by egos and politics. The company only cares about scoring high numbers on meaningless metrics, so people give them what they want, while never speaking up. Retaliation is common.

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Morale is in the toilet, case loads more than double of what's reasonable to manage. I have worked in high volume, high stress insurance positions for many years and within a year at Liberty I was having panic attacks and on anxiety meds. Everyone I know is stressed out and looking for a way out.

I could not recommend it to anyone.

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I did like the people I worked with at my center. But thats it. High pressure and stress.

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A great deal of pressure. Superiors are rated on numbers we werent supposed to be held accountable. The supervisors don't stop pushing you. The computer OS is outdated. One program is still DOS based.

There's a reason they temp you with good benefits and salary. They figure that if you get good money then you overlook that they work you to death, put you in stressful situations then not help.

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Shady. Too many things just dont sound right. No amount of money or benefits can offset my sense of ethics.

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Thought about it...and I can honestly say it is the worst company I have ever worked for

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I left LMI, the lies Human Resources would say when questioned. They will do anything to make things so hard you will quit. IT looks good on paper. Nice practice. They feel they are above us.
One word......
Understand, I will no longer allow LMI to push me around. LMI needs to take a good hard look on the employee

I'm not done with LMI. They need to understand before they say anything.

In short I've work for 40 yrs, 25 in insurance, and I've never worked for a shady company.

DON'T WORK HERE.

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