Typical Call Center Enviornment
Senior Account Specialist (Former Employee) – Plano, TX – June 22, 2018
Liberty pays well, but they heavily micro manage every second of the day. If you return from a break or lunch more than 1 minute past your scheduled time,it will count against you. There is always room for advancement if you can perform your job well. Still, you have to manage your call time, after call work, first call resolution, surveys and time off with diligence or you will loose your job.
Micro managed with poor leadership