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Liberty Mutual Employee Reviews

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5.0
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Liberty Mutual selected this as a representative review
Great Place to Work!
Insurance Advisor (Current Employee) –  Plano, TXOctober 25, 2018
Liberty Mutual is a great place to work. It has lots of advancement opportunities and is a great place for growth and benefits! Work-Life balance is definitely a plus!
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4.0
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Good place to work.
Graduate Summer Associate - APD Claims (Former Employee) –  Irving, TXNovember 12, 2018
Overall a good property and casualty insurance company. A little more formal than others perhaps. Pay is good. Work life balance is decent. Overall I was happy with my internship with them and would work for them again.
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5.0
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A great place to start your career.
Claims Management, Sales Service Specialist (Former Employee) –  Sacramento, CANovember 12, 2018
Great people and benefits. Excellent onsite training programs offered. Management cares about their direct reports. You feel like you are contributing to the goals of the company and to the customers who rely on the Liberty Mutual product.
Pros
Good advancement.
Cons
Life work balance
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2.0
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You are a number
PERSONAL MARKET SALES REPRESENTATIVE (Former Employee) –  Saddle Brook, NJNovember 12, 2018
Management were aware of the unprofessionalism carried on by a particular manager. They did nothing to rectify the situation. You are in a sales environment where you are micromanaged however expected to meet and exceed goals without offering flexibility. There is no work life balance. There is no recognition. You put your head down and make your numbers.

There was no chance at advancement unless you were in with managers. It was not based on performance at all but more so who you know.
Pros
Pay
Cons
Terrible management
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4.0
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N/a
Specialty Insurance Sales Advisor (Current Employee) –  Plano, TXNovember 11, 2018
Great diverse company to work for. Awesome benefits. The overall environment is easy going. Work life balance, good pay, great people. Have worked for this company for many years- still satisfied.
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5.0
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fun place to work
Call Center Representative (Former Employee) –  Solon, OHNovember 11, 2018
comfy wear to work. it was always a good time the management is great treats you just like family. would go back anytime. the break room is also great. good coffee.
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3.0
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Relaxed Enviroment, Horrible Upper Management
Claims Adjuster (Current Employee) –  Suwanee, GANovember 10, 2018
The Suwanee office used to be a great place to work. Unfortunately, local management was changed and now it's a nightmare and you can barely advance your career. There have been several changes, which is to be expected, but now it's turned into a dogmatic operation in the Auto Claims department. 90% of the quality employees (including management) have all left. The turn over rate has increased to what appears to be a call center type of operation. With the amount of work that is provided, the employees should be appreciated, not made to feel bad about requesting time off. Liberty as a whole is a great place to work. If you're lucky enough, you can bypass that Suwanee Auto Claims department and end up with a long-tem career.
Pros
Jeans Allowed
Cons
Poor Local Management
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5.0
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Great Company!!!
Customer Service Representative (Former Employee) –  Plano TXNovember 9, 2018
Great company!!! The management really cares about their employees. I would recommend this company to anyone that would not mind driving to Plano daily.
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3.0
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It was ok
Sales Representative (Former Employee) –  Wexford, PANovember 9, 2018
it was an sales intensive situation. Left for a better position one that was mmore closely in line with my sales personality and corporate structure idea.
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3.0
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Great Company but changes don't meet my goals
CATASTROPHE MANAGER, COMMERCIAL INSURANCE (Current Employee) –  Boston, MANovember 8, 2018
Liberty Mutual is, obviously, a strong company. They enjoy innovation and don't look to rest on their past achievements.

Given the size of the company, I am often met with the challenges of competing goals hindering progress, however. Further, they are making changes that would make the role that I had chosen no longer the role I'd be playing.
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3.0
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Great pay and good managers, but not a very communicative place.
Claims Customer Care Associate (Current Employee) –  Liberty Lake, WANovember 8, 2018
I liked the benefits offered at Liberty Mutual. But the job itself was not for me. Very stressful and very little things can potentially lead to your being fired.
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4.0
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Great comppany
Insurance Assistant (Former Employee) –  Lewiston, MaineNovember 8, 2018
No work life balance if your mandatory to work. My last department i was mandatory and whwn i complained about my children being left w out mom i was let go.
Pros
Na
Cons
Na
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3.0
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3 Stars
Customer Service Supervisor (Current Employee) –  Tampa, FLNovember 8, 2018
Long day with lots of interruptions.

You will learn a lot about Customer Service

You do not interact with management as much as you think

There are a lot of great people there.
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3.0
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Great company, but high stress production environment
Sr. Medical Bill Reviewer (Current Employee) –  Suwanee, GANovember 8, 2018
Liberty Mutual is a good company to work for in general. More recently job duties were continually increased creating a very stressful environment due to unrealistic production standards and software issues that would effect productivity.
Pros
Great benefits, generous time off, flexible work schedule
Cons
High stress environment due to high production standards
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4.0
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Great work and life balance
Technical Assistant I (Current Employee) –  Portland, ORNovember 7, 2018
Liberty Mutual Insurance has really made an effort to help their employees maintain an exceptional work/life balance. With their work from home options, adjusted work schedule options and growth opportunities, it is a company that is leading the way in employee retention. I would highly recommend Liberty Mutual as a company to work for.
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4.0
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Be prepared to work a ton.
Property Field Loss Specialist III (Former Employee) –  Phoenix, AZNovember 7, 2018
No rest at all. They work you pretty hard. Ready to blame you for any and all complaints. Many of the managers are very "old school", and really don't care for employees.
Pros
Nice company car.
Cons
Tough managers.
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1.0
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Not a nice work place
Home Owners Property Claims Adjuster (Former Employee) –  Uniondale, NYNovember 7, 2018
Liberty Mutual was once a Wonderful company until new management took over now they turned into a HORRIBLE company I would say Horrible is an understatement
Pros
None
Cons
Hostile Work enviornment at best
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3.0
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A great place to multi-task
WC Adjuster (Current Employee) –  Irving, TXNovember 7, 2018
I love the option to work from home more than once a week. The cafeteria provides several options of food to choose from and the location is great. It is a family atmosphere where people have been here for years.
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1.0
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DO NOT WORK HERE - manage by fear, no raises, new employees make more than long standing employees
Auto Claims Customer Representative (Current Employee) –  Latham, NYNovember 7, 2018
DO NOT WORK HERE - manage by fear, no raises, new employees make more than long standing employees

I REPEAT DO NOT WORK HERE - actually it's not bad for a year or so because you will be making more money than the current employees.
They do not take in cost of living or industry standards for current employees.

Management is very rough and disconnected from the job and employees. They manage by fear.
The caseload is extremely unmanageable not to mention they preach customer service but take advantage of their customers all the time.
They also give you flack if you try to use your PTO time and take time off.

DO NOT INSURE WITH THIS COMPANY EITHER.
Pros
None
Cons
Fear management, extremely high case load, no raises, inadequate pay per the industry standards, the list goes on
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5.0
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I loved working there
IT Recruiter (Former Employee) –  Boston, MANovember 6, 2018
The best place to work- great people, very organized, talented and smart leadership, attainable goals. Excellent tolls, software, people, office space
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5.0
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Good Company to work in all aspects
Underwriting Assistant (Former Employee) –  Chicago, ILNovember 6, 2018
Workday was flexible and good, Still keep in touch with co workers.
Good training was provided and would love to receive the same if hired. Supervisor was flexible and understating.
Pros
No
Cons
no
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Overall rating

3.7
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