Liberty Mutual Employee Review

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Liberty Mutual
Personal Administrative Assistant (Former Employee) –  San Jose, CANovember 5, 2013
I stayed at this job a long time and it changed drastically over the years. Began as customer service and changed into a call center. The big wigs became more and more hard nosed regarding numbers instead of quality and the micromanaging was the most insane I've ever seen. The raises and reviews were also a joke.
Pros
Fun coworkers
Cons
Micromanaged, low raises, quantity over quality
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Excellent Company to work for
Quality Assurance Associate (Current Employee) –  Golden, COApril 20, 2018
Excellent Company to work for. Great benefits and great managers. Leadership in proactive in keeping employees informed of company decisions. The company is proactive with work life balance.
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Tough but Good
Insurance Agent & Customer Service Representative (Former Employee) –  Mishawaka, INApril 19, 2018
You need to be on your A game to work at Liberty Mutual. They have excellent training. They will give you everything you need. However they expect perfection out of you. You must work hard in order to have a job here.
Pros
Great benefits
Cons
Constant scrutiny
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Overall rating

3.7
Based on 2,344 reviews
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Ratings by category

3.6Work/Life Balance
3.9Compensation/Benefits
3.2Job Security/Advancement
3.2Management
3.4Culture

Diversity score

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78out of 100

The Diversity Score tracks how positively diverse employees rate their experience at Liberty Mutual.