Easy Job, Great Co-workers....Management Micro-Manage, Moral is low
Technical Customer Support Specialist (Former Employee) – Rosemont, IL – December 8, 2017
It's a call center job nothing more than that. There are 3 division on the call center floor. Parts, Tech, Specialty. Everyone starts in the same division of parts and then moves on to one of the others divisions depending on how they are working. You would think it is a promotion to move to a new division, but no. There is no raise or benefit changes just an addition in your workload. The entire company treats the call center as the lowest department in the company including the CEO (in my opinion).
Management has its good managers and bad managers. The bad managers will micro-manage you, but not know any of the workload themselves. The good managers end up getting shut down because the bad managers have formed a high school click with upper management and HR. So nothing is ever done to correct their actions.
The job is easy, the pay is low. Numbers are the only thing that matters to the upper management. They claim quality over quantity, but the entire floor knows this is false.
The co-workers on the floor with you are the best part of the job. Since most management doesn't know the workload, you will be looking for help from your co-workers instead.
As of rite now late 2017 the moral on the floor is at an all time low.