Very fast pace, company intentions good, but hard on employees
Medical Assistant (Current Employee) – Independence, OH – November 11, 2017
The company does a good thing for the public, but is hard on the employees. There is a set start of day, but an unknown end of day time, employees run hard all day. The call center crams as many participants in between 9-1230, at 5 min intervals, and a lot of times double-book. Employees get 15 min for a lunch, and only after 6 hrs of work, if it's a short day, no lunch. If one stops to take a drink then they get behind. We are suppose to get a second break, but we are expected to check forms (not a break). It is suppose to be a team, but there is no team, it's every station for themselves, and very little assisting others. The good side of the job is the diversity of people and the diversity of travel, in a different town every day.
good benefits, paid travel time, time off for major holidays
short breaks, long hours, very fast pace, hard on employees