Sales Representative (Former Employee) – Blue Ash, OH – June 6, 2018
My career with LifeSafer has been great. They give you the training you need to be successful. It is a very stressful sales job as youre taking inbound sales calls. But the Bonus matches what you put in.
Technician (Current Employee) – Virginia – July 30, 2018
The higher up managment of this company only cares about their own pockets and not the techs who do the real work. The managers are no help becuase they know less than the technicians and they just listen to whatever corporate tells them to do. When something is impossible they say "just get it done". After working for this company for many many many years 1 horrible part about lifesafer is the call center. They will double and triple book your appointments even if you are the only person running an entire building. You also have to be the janitor, the mail man, the receptionist, the technician, and stay mentally stable while dealing with all of this. Will they ever give you a raise? NO! Never! Good luck ever getting a pay increase. Even after they fire someone and put there job ontop of everything you're already doing. Plus doubling the amount of appointments you see per day. Almost everyday you don't even have a lunch break as well. If I was paid fairly for the amount that I do for this company I wouldn't be so upset. And talk about bad equipment. I've never had so many computers crash and servers will go down during work hours due to maintenance. If you have an issue, you have to call tech support which only a handful of people there can actually help you. After the phone has been ringing for an hour they may pick up. If not you have a line of 10 or more cars outside your door. And the actually devices them selves I see them fail and pass and fail and pass all in seconds. These issues makes it almost impossible to get the work done, but if you don't they'll write you up.more... This company does not take care of it's employees. Many of my fellow employees have left I'm not far behind. This company will learn eventually that you have to take care of your employees to be successful.less
None about 6 years ago I'd work for this company, but not now
No breaks, terrible managment, no pay increases, dead end job, they expect you to keep doing more work with no pay increase, The equipment doesn't work so you have to troubleshoot for hours daily.
Customer Service Representative (Former Employee) – Cincinnati, OH – July 29, 2018
Working at Lifeaafer is very stressful dealing with the clients and mangers they pay is not enough to keep employees coming back but the co workers are helpful not to mention the lack of management its only one manager who really knows what they are doing. Agents are in their phone, on snapchat, they can wear whatever they want, talk about power in the call center. They are very loud and rude.
Customer Service Rep (Former Employee) – Cincinnati, OH – July 13, 2018
I was not happy there no job security the management was awful you constantly had to move from workstations not enough work space management had there favorites workers and gave others a had time did like to be disturbed nor ever liked to answer questions if you needed help.
Customer Service Representative (Current Employee) – Blue Ash, OH – May 24, 2018
From device problem after device problem to dealing with individuals convicted of drunk driving and strong arming them into signing with Lifesafer, Guardian, or Monitech call after call, this job is very draining. Management is aware of device issues and continually promise they are being fixed, but those of us on the front line have to deal with customers who can start their vehicles without tests or who can not start their vehicle at all. This used to be a great place to work but executive leadership changed roughly a year ago and it has been downhill ever since. Management doesn't even want to stay and has become a revolving door. There is no direction, no sense of purpose, no vision. Favorites are the only ones who get ahead and anyone who rocks the boat, speaks the truth, stands up for something is quickly shown the door under this regime. You learn to keep your head down, your mouth shut, and do the minimum necessary to not draw attention to yourself. Agents sell three brands and have to toggle between archaic and cumbersome systems to enroll or service a client and have to place outbound calls to service centers, most of which do not answer. Goals are adjusted almost daily and are very person-dependent. The goal for availability is 72% but my commission is being held back because one person thinks my 82% is not good enough.
I work in sales and it's my first sales job. My supervisor is great. He is always trying to help us get better at our job, and he has a great sense of humor so he's fun to work for but the systems we use are really bad and rarely work. I'm trying to find a new job because it's too stressful. My supervisor keeps telling me they're working on fixing the issues, but they've been saying that for 2 years and no improvements. The pay isnt good but they always offer over time if you want it. Ive only stayed this long because I get to work from home and my boss is cool, but I gotta make more money with less stress. They hire anyone off the street so some of my coworkers aren't the best.
Technician (Former Employee) – Greensboro, NC – May 16, 2018
Dont work for this company very high turn around rates and the management is very poor and the hours are just too long you will never have a life with this company doesn't care about the employee at all just money all they care about.
Employee (Former Employee) – Cincinnati, OH – February 9, 2018
LifeSafer used to be a great company. The culture was laid back and had good management. That has all changed. The order of business is to make as much money as possible. Uppper Management is often offsite and unaware of the things going on in the plant. When Upper management is there they tell everyone how to do there job and then leave.It is like a revolving door. Over the past few years there have been several managers/ directors none of which stay any longer than a couple of years. The environment is stressful. Workers constantly live in fear of losing there jobs. The benefits they offer are a joke. nothing like they used to be.
Very stressful as you are dealing w/people convicted of drunk driving
Customer Service/Scheduler (Former Employee) – Kent, WA – January 30, 2018
Very stressful environment. You are given 2 weeks training and then that's pretty much it. It is a call center environment where there are over 50 customer service reps and only 2 managers. Managers rarely available to help. Poor product.
Cutomer Service Representative (Former Employee) – Blue Ash, OH – November 15, 2017
The training was pretty helpful. The fact that train is 3 weeks straight in a training room with one on one help is great. You also get to shadow senior CSR on live calls to show you what to expect real time.
STATE AREA MANAGER FOR WESTERN WA (Current Employee) – Kent, WA – February 16, 2017
Intensive customer support The State Area Manager is responsible for managing day to day business of LifeSafer’s operations. This includes managing the operations and logistics of the company run locations and contractors, driving the sales and marketing of LifeSafer products and services, and working to grow all aspects of the business.
Store Manager (Former Employee) – Valley, WA – November 9, 2016
Worked for LMG for 5 years. Management is mostly focused on staying in compliance in each state. LMG is 3 different interlock company's that have merged and have been suspended and or not allowed to operate in multiple states due to quality issues and lack of compliance with state requirements. LMG need to have a dedicated team to be proactive in compliance and not reactive to state requirements.
Customer Service Representative (Former Employee) – Austin, TX – April 19, 2016
Our day there varied day to day. We could be walking in the door and phone lines would already be ringing. Then you had those slow days that made the day so long. We dealt very unique characters at times, along with demanding Probation Officers. What I learned was you couldn't believe everything you heard. Our customers would try and pool one on you if they knew they could. Management was awesome until we merged companies. Co-workers were awesome as-well. The hardest part of the job was when dealing with complicated customers or Probation Officers. Along with reports that Probation needed verification on. That meant the clients life was in your hands, so it was very important that what you said was accurate because their freedom depended on your answer. The most enjoyable part of the day was closing time and knowing you did the best that you could at your job for that day.