Undermanned and Overworked
Support Technician I (Current Employee) – Austin, TX – April 21, 2017
The day to day job is not that bad, but management will not hire a workforce large enough to make the support group a growing environment. Instead they keep coming up with good ideas to better support our customers, and expect the same number of people to take on the additional tasking. The idea is that overtime is approved, which to me, if that is your basic plan for getting all of the work done, you're undermanned. They also have not promoted anyone internally, in the support section, in over a year, even though they have been talking about it for almost that long. There is also little to no room to grow outside of the department, so your stuck unless you want to leave.
Free food and drinks on Friday