Performs entry-level customer support (via phone and email) to handle routine inquiries (such as answering questions, scheduling appointments, canceling appointments) and problems from internal and external customers regarding photography, production and services. Provides customer support utilizing multiple computer applications, including our eCommerce site. Promotes and sells products and services, occasionally. Uses computerized system for accurate tracking, information gathering and troubleshooting. Safe-guards all customer, employee and company proprietary and personal information ensuring customer and employee data is kept confidential at all times. Applies company policies and procedures to ensure consistency as well as compliance. Recognizes product, quality, service, marketing trends or issues and escalates as appropriate. Performs other projects or miscellaneous duties as requested or assigned.