Bilingual Management and customer service (Former Employee) – San Antonio, TX – July 3, 2018
Bilingual management and customer service for large multimillion dollar financial company. Administrative assistant to CEO. Sales, evaluation of systems, meeting quotas, ordering supplies. Monitoring trend of investments for clients to assure positive outcome. Translation and retentions. Ideas for growth while including senior policies of company
Sr Admin Underwriter (Current Employee) – Atlanta, GA – July 3, 2018
The company has been going through a lot of changes in the last several years. It makes it hard to do your job effectively when there are changes, sometimes on a daily basis, and consistency is an issue also.
Fun environment with ever changing roll descriptions.
Senior Customer Service Representative (Former Employee) – Fort Wayne, IN – June 22, 2018
My day would consist of checking emails and taking calls from Plan Participants, Retirement Consultants, Third Party Administrators, and Plan Adminstrators. I would provide the paperwork and forms to facilitate loans, distributions, and audits. I would also work with updating new plan documents.
Business Analyst (Current Employee) – Fort Wayne, IN – June 16, 2018
The environment is very noisy and Lincoln provides little to no training. Outsourcing jobs to a foreign country rather than keeping them in the USA goes against what I believe in and what the president is trying to accomplish.
There is no clear path for growth or career development.
Financial Planning Assistant (Former Employee) – Rochester, NY – June 10, 2018
Most of the work entailed filling out documents for clients on the computer and preparing them for signatures. When more information was needed from clients, I would communicate directly with them. I also did this to follow up with them on service requests. I spent a lot of time on the phone with Lincoln's back office and other financial companies to make sure requests were processed. I learned about the many requirements involved in completing requests and how to communicate these to clients, especially if the situations were complex and/or if time-frames turned out longer than initially expected. The hardest part was dealing with general frustration when companies would ask for additional requirements to complete requests, even though I asked for all requirements up front. The work environment was the most enjoyable. I got along with everyone in the office and felt comfortable asking for help or advice when I needed it.
available resources for learning, comfortable environment, good pay
sitting at a desk all day, slow internet network, sometimes unhelpful representatives
Benefits Eligibility Specialist (Current Employee) – Atlanta, GA – June 10, 2018
Relaxed enjoyable work environment. Day two work days are the same. Will be sure to learn something NEW EVERYDAY! There are many different aspects of the position and company for one to learn, and the willingness to help one learn is great.
Lincoln was not a great place to work. There was minimal career advancement unless you were in senior management. The culture is cold and unfriendly. As an example if you said good morning most of time you would get no response. They claim to be change agents in the industry, but when it is time to actually make changes, it is resisted by employees and managers.
Managers also stay in their position unless let go or promoted. That practice created a culture of bias, no promotions unless they liked you. and the managers in these positions created several road blocks to implement change.
Benefits increased substantially. We had to pay for parking, insurance premiums increased, they implemented healthy living programs that were created to promote healthy living, but if you did not adopt the program then additional fees would be added to your healthcare plan.
Disability Case Manager (Former Employee) – Rocky Hill, CT – May 31, 2018
Liberty Mutual (LM) was just bought by Lincoln and the reason they are trying to hire so many case managers is because every other day someone has quit. This role is in a call center environment. Management is a joke. Managers discuss potential new hires negatively among employees, incredibly unprofessional. Mentors, senior employees and management gossip like they are in high school. Every single employee in this department dislikes the job. Nothing good to say about this place other than the 401k plan is great. Was employed with LM for three months, was an awful experience. Keep searching!
half hour break, miserable employees, unqualified mgmt, on and on
Overall just an average place to work. They are behind in technology in a big way and they are just starting to embrace D&I which most companies embraced in the 90's. HR allows the front line employees to talk to managers any kind of way with no repercussions. They also need to be more transparent to the staff. The lack of transparency caused discord amongst the front line staff and management. Upper management was always reacting instead of being proactive. Not all procedures are documented and they operate on the premise of "we have always done it that way". Most areas lack effective trainers and they are missing the mark when it comes to their contact center. They continue not to invest in the most important piece that is the back bone of the company. None of their call center representatives have the proper training to service customers or agents. You cannot hire folks and read their training to them and then put them on the phone...not effective at all. The company has a career path that they just developed a few years ago and most areas are just starting to develop their own. I think a lot of staff still do not understand it.
Benefits, some great mangers, pay
HR doesn't support managers, technology, career advancement
The finance department works hard, but they don't typically require crazy hours. They also encourage participation in quarterly social events. They are making many technology improvements resulting in more and more layoffs.
The broker dealer at Lincoln Financial is no longer in Concord due to poor management. The company did not hire those who were qualified, but rather, those who knew or were friends with the top managers.