Terrible culture and even worse management
Customer Service Representative (Former Employee) – Guaynabo, PR – February 10, 2019
First off, they attract candidates under the assumption that they’ll be paid $8.00 if you’re fully bilingual. The training process is rushed, and you’ll feel like there’s no way you’ll be able to do the job learning so much in so little time. During the training you’ll learn that you’re going to be paid $7.25 per hour in the training and $7.50 an hour when you’re finally in the call center. IF/WHEN you sign as a bilingual representative THEN you’ll be paid $8.00. In the main call center, you’ll be squished between people because the place is too small and there are not enough chairs for everybody. The environment is loud and unfriendly. You’re on your own. Some computers there are so old that the keyboard letters are unrecognizable and the mouse you’ll need to do your job is going to slow you down because it doesn’t work very well. The call center metrics are so ridiculous that you are encouraged to NOT go to the bathroom so you can meet your goals. The system/server is not maintained enough. At least once a week, the system is going to be down, and you won’t be able to work effectively. And lastly, the management. The supervisors and unfriendly/rude. They’ll make you feel like all your questions are dumb and as if you’re bothering them when you ask for help. If you’re in a bad call and the caller wants to speak to a supervisor, you might as well just hang up cause they’re not going to accept the call even though its their job to de-escalate such situations. Overall a bad work experience. Don’t waste your time and skills in a place where abuse/ rudeness is so normalized.
short breaks, poor management, poor work equipment quality, not enough space between cubicles, supervisors are mean and unhelpful