Liveops Employee Reviews

What is the best part of working at the company?Creating your own business and success What is the most stressful part about working at the company?Remembering when you sign up and some times there is not a solution to the problem What is the work environment and culture like at the company?Depends on the clients you sign up withWhat is a typical day like for you at the company?Usually it is call after call but depends time of year and day.

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Official response from Liveops

February 28, 2023

Hello! We are so happy to here about your positive experience creating your own business. Thank you for taking the time to share!

Great Place To Work

Sales Representative (Former Employee) - Remote - September 19, 2023

Liveops offers flexible, work-from-home positions that let you make your own schedule. It's great for extra money and also good for people who need to care for family members.

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Liveops insights

Based on 531 survey responses

What people like

Clear sense of purpose
Ability to learn new things
Time and location flexibility

Good place to work

Live ops (Former Employee) - Remote - September 18, 2023

I liked working in liveops, it lets me acommodate my schedule……I also like that they really prepare you for the Job, the training process was very profesional and complete.

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Great remote work

Independent Contractor (Current Employee) - Greensboro, NC - September 18, 2023

Good place to work if you are willing to work. Training not paid, but once started able to make a decent living. Contracts can vary but always opportunities

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Stressful

CSR - Customer Service Representative (Current Employee) - Remote - September 11, 2023

Low pay for lots of work, and dealing with lots of problems.Training was excellent but not paid. Billing problems with my contract company from past issues

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Official response from Liveops

September 15, 2023

Thank you for your review. As an Independent Contractor Agent, Liveops does not compensate for the certification and product knowledge they attain, and we recognize this model may not be for everyone. We do, however, strive for an excellent agent experience and apologize if we fell short of expectations. Feel free to email hello@liveops.com with what program you were in or any additional information so we can improve the experience.

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Getting started

getting started (Former Employee) - St. Louis, MO - September 11, 2023

Just doing investigation for this job. Says customer service, cold calls for sales would not be suitable for my needs. The pay seems to be ok if it is really customer service and real time assistance.

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Official response from Liveops

September 15, 2023

Hi there! We're glad to hear you're interested. If you have any questions at all feel free to email hello@liveops.com or peruse the website here: https://join.liveops.com/. We are strongly committed to creating the best agent experience, and are happy to share any insights you're curious about.

Flexible, but low paying.

Ambassador Resource Specialist (Former Employee) - Remote - September 8, 2023

I like the flexibility of creating your own schedule. This company pays you 1099 so taxes aren't taken out and pay is low. You're paid per minute of talk time. Not good if your job requires cold calls and you're continuously getting no answer. Not a good full time job option. Perhaps college students or people that have time to HOPE they get talk time so that they can get paid. Even then it would be. play money and not substantial enough to rely on for monthly bills.

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Horrible place to work

Customer Service Representative (Former Employee) - Remote - September 7, 2023

There is never enough shifts to go around and they pay is ridiculous 0.25 a minute only while connected talking with a customer. Worse than that some clients have 0 calls coming in because there are way to many people digned on. So guess what your 2 week check equals $0.00. Don’t let them fool you it’s horrible.

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Official response from Liveops

September 15, 2023

Clients have general seasonality and we do our best to ensure call volume is high. We appreciate your feedback and the time you took to share.

Great

Customer Service Representative (Current Employee) - Mississippi - September 3, 2023

Great workplace… no paid training but once complete great way to earn money . You ou are laid by the minute nor hourly pay. Give it a shot I think you might like it.

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Official response from Liveops

September 5, 2023

Thank you for the feedback! We love that you've enjoyed your experience as an independent contractor agent in the Liveops community, and appreciate the time you took to share.

Fun

Customer Service Representative (Former Employee) - Remote - September 2, 2023

Great job easy to schedule hours to make income for your family so there’s no hassle in losing money or being from your family I enjoy the client as well

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Official response from Liveops

September 5, 2023

We are so happy you've enjoyed the experience and have been able to find balance with contracting and spending time with your family - it is definitely a huge benefit. Thank you so much for sharing!

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Very flexible

Claims Processor (Current Employee) - Remote - August 29, 2023

If you need to work from home and have flexible hours, this is a great place! Downside is the technical issues you will have with systems. No real solution for that as it comes with having a wfh job. You will get used to being your own tech support. Overall I enjoy this company.

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Official response from Liveops

September 1, 2023

Hi there - thank you for the positive review! Being able to stay at home and have flexible scheduling are definitely great perks. We are glad you have enjoyed your time being an Independent Contractor agent at Liveops.

You experience with Liveops is totally dependent upon which client you're working for.

Independent contractor/ Remote Call center (Current Employee) - Scottsdale, AZ - August 26, 2023

The downside of this work is that some clients take a hard-line where agent metrics are concerned - to the point that an agent can be removed from a program with no warning whatsoever. That's a HUGE problem if you're the primary breadwinner in your household...

Pros

Make your own schedule, money is decent.

Cons

As IC there are no benefits...

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Official response from Liveops

September 1, 2023

Meeting client defined metrics is very important for the success of both the client and independent contractor’s business. We appreciate your feedback. Thanks for sharing!

Phenomenal place to work

Manager (Current Employee) - Arizona - August 25, 2023

Wonderful management team. Excellent wages and benefits. Terrific clients. I have learned how to manage a team efficiently. Thankful for live ops. Strongly recommended.

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Official response from Liveops

September 1, 2023

This is so great! We love that you enjoy the management team and have been able to grow as a leader. Thank you so much for the feedback.

Flexible

Agent/Customer Service (Current Employee) - Remote - August 23, 2023

You are a 1099 contractor so you work for yourself. I like it though because I can choose my hours (that are available) and it still allows me to have a great home life as well.

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Official response from Liveops

August 30, 2023

Being able to balance your hours around your home life is so important, so flexibility is definitely a huge plus! Thank you for taking the time to share.

Productive

Independent Contractor (Former Employee) - Remote - August 22, 2023

Talk Time Payonly talk minutes your paidnot wise if your the sole income for your homeI had to quit because it was not paying enoughThe contract is crazy try a different company

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Official response from Liveops

August 24, 2023

As you noted, all opportunities pay for time spent talking on the phone and assisting customers. Actual earnings may vary depending on the opportunity, call type, call volume, and other factors. We work hard to clearly communicate contract expectations and would like to hear more specific feedback from you on the contract - please email us at hello@liveops.com with additional information.

Flexible Schedule

Virtual Customer Service Representative (Current Employee) - Weatherford, TX - August 22, 2023

Can set your own hours and ultimately pay scale. Some days the calls are light and some it is call after call. Overall I have had a good experience with this work from home job

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Official response from Liveops

August 24, 2023

Hi there and thank you for the review! As you pointed out, there is some variability in opportunity availability, but we are glad that you had an overall good experience. We are happy you enjoyed the flexibility and ability to stay at home.

flexible hours

Independent Contractor (Current Employee) - Remote - August 15, 2023

Amazing for people who want to work on their own schedule . great part time job , always have new opportunity for u to service and easy hiring process

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Official response from Liveops

August 17, 2023

Great points! By design, the independent contractor model allows people to set their own schedule around their lives, and we're glad you have enjoyed that. We appreciate you sharing about your positive experiences!

Decent pay, poor communication

Agent (Current Employee) - Remote - August 13, 2023

With liveops you’re an independent contractor for a 3rd party company, who you have no direct communication with. You go through your ARA who generally provide generic tailored responses and don’t actually do much to help if you need anything.Over all good job of you want to wake up do your job and stay in your lane and have no aspiration to move up or achieve anything beyond a paycheck

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Official response from Liveops

August 14, 2023

ARAs are Liveops employees, and we have many channels available to communicate with us or gain support for issues that arise. Thank you for your feedback!

Fairly good platform

Independent Contractor (Current Employee) - Florida - August 12, 2023

Overall I enjoy contracting through Liveops Platform. The main issue I have is Invoicing delays with no transparency as to why it keeps happening. They claim it's software issues but it's been going on too long to not have resolution. I'm sticking with them for now but have reduced my hours until it's fixed...we shall see

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Official response from Liveops

August 14, 2023

We understand the frustration this system changed caused and apologize for the inconvenience. We have posted many updates in Liveops Nation and the issue has been resolved for most programs. Head over to your program updates channel to verify if everything is back to normal. We appreciate your patience.

Lots of hype for little cash

Independent Contractor (Current Employee) - Remote - August 11, 2023

The clients were interesting but it was so hard to schedule hours, to many agents and not enough work available for them all. Not worth the time spent in unpaid training.

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Official response from Liveops

August 14, 2023

Thank you for taking the time to share. Opportunities are dictated by our clients' needs and volume, and there is general seasonality with a few programs. Keep an eye on the opportunities dashboard for openings. We appreciate your patience and feedback.

Wonderfully Flexible...

Independent Contractor (Current Employee) - United States - August 11, 2023

Being an independent contractor for LiveOps has just been great. There is a lot of flexibility and there are many options for jobs to take. Great for students and moms. Only downside would be limited training times for contracts. Great for getting your feet wet with remote work.

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Official response from Liveops

August 14, 2023

Hello there! These are great callouts. One of the best parts of being an independent agent with Liveops is the flexibility it offers, offering opportunities for a diverse set of people like moms, students, and more. Thank you for taking the time to share!