They make you self train with no paid training & this takes 2-3 weeks. No hands on training either, all online classes. They slam you on the phones without supervision. I tried reaching out to management asking if I could get on board for a new client and it took 16 days to get someone to answer me and they said I wasn't eligible to be an operator any further because I didn't schedule myself for 5 hours a day during the 2 peak days. I told them I was sick and no answer again from management. I felt used for their high call volume those 5 days and then dropped from the program. This company would be great if management communication was better and the training was more efficient. Also they hire people to be 1099 contractors; therefore they cannot demand hours to be obligated unless they are an employee!