Lack of Process, but Can Be a Good Place to Begin Career
Loan Conversions Data Analyst (Former Employee) – Virginia Beach, VA – February 22, 2015
When first hired I felt optimistic about the company and the future. LoanCare has a small company feel, and the people are friendly, and the training was great. Once introduced in to the work environment I was surprised with the lack of direction. I gave it a few months, because surely I was missing something, possible a transition period. As time went on though I found that it is the company that was missing the target. I found it astonishing the lack of processes in place. The indecisiveness of a employees job function as directed (or lack of) by management, missing processes and department contacts to resolve simple problems, and blind spots of daily operations because a lack of reporting. This all creates at times a adversarial work environment between departments and with clients because of the lack of accountability this affords groups and employees at LoanCare. Because people can not see their own errors, it is always someone else's fault. The slack needs to be tightened, by improving processes and utilizing technology. At times new ideas can be stifled because "that is the way we've always done it."
With all that said, LoanCare is a good place for someone first entering the business world. It can help develop skill for those needing experience on their resume. It is a easy place to settle because of job security, but ultimately will not be challenging in less than a year. The benefits alone will make you wish for something more.
Small company culture, benefits, minimal bureaucracy, good training
Lack of processes or procedures, absence of reporting opening the company and departments to risk, technology is under-utilized
Data Analyst /Data Tester (Current Employee) – Virginia Beach, VA – November 27, 2012
There is no work life balance, no communication, I have never felt less valued or less competent in my job. I will find a better job that allows me to think freely and give my opinion without fear of retribution.