loanDepot
Happiness rating is 54 out of 100
3.1 out of 5 stars.
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Customer Service Representative hourly salaries in the United States at loanDepot

Job Title
Location
Average salary
$17.80 per hour
30%
Above national average
Average $17.80
Low $9.05
High $29.35

Salary estimated from 8 employees, users, and past and present job advertisements on Indeed in the past 12 months. Last updated: July 20, 2021

Compare all Customer Service Representative salaries in the United States

Common benefits at loanDepot

Benefits information is taken from job posted on Indeed.

Financial perks

  • Bonus pay

Insurance

  • Health insurance
  • Dental insurance
  • Vision insurance

More

  • Retirement plan
  • Paid time off
  • 401k matching
Learn more about benefits

Reviews about Pay & Benefits for Customer Service Representative in loanDepot

Work Place

LoanDepot has a very fast paced atmosphere. There is tons of work to keep you busy. Most mornings are spent finishing whatever work was left over from the day before. Overtime had to be approved by the manager.

Pros

The company does throw an employee appreciation BBQ. Outstanding benefits package.

Cons

No schedule flexibility, work home balance is deplorable.
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Wonderful Company

I recently started here and I must say this is the best employer I have ever worked for. From the training to the ongoing support afterwards, loanDepot has it going on.

Pros

Pay, culture, benefits.

Cons

None
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Worst employer I’ve ever worked for

This is going to sound like one of those cliche negative posts but I understand now. This is literally my worst experience at an employer. I have never felt so insignificant at any previous employer like I have at this one. Management literally treats you like you’re a toddler watching your every move. I walked my daughter to the bus stop literally gone for 5-6 minutes and had three managers down my back asking me where I was. The micro managing is ridiculous!!! They even talk to you in a demeaning way. I had to address this to one of the managers and she apologized, but it wasn’t sincere. The systems always have some type of issues which makes it so hard to assist the customers in a smooth manner. I look for jobs everyday to get away from this place. Literally trying to buy a home right now and don’t even care about them checking employment at this point because this place is so out of touch with how to treat employees. I’m miserable for 8 hours a day Monday-Friday. I lost my job due to the pandemic and really needed to work and applied here, I would’ve continued to collect unemployment if I knew I would be this miserable. There’s so much more, but I’ll just leave it at that. I’m over it and can’t wait to leave this place. I didn’t know working from home would be so stressful. I just don’t understand how you expect us to be cheerful and/or helpful to borrowers and treating us like children.

Pros

Hours benefits

Cons

Upper management even CEO needs a crash course on how to treat people like human beings
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See all loanDepot Customer Service Representative reviews about Pay & Benefits

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How much does a Customer Service Representative make at loanDepot in the United States?

Average loanDepot Customer Service Representative hourly pay in the United States is approximately $17.80, which is 30% above the national average.

Salary information comes from 13 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months.

Please note that all salary figures are approximations based upon third party submissions to Indeed. These figures are given to the Indeed users for the purpose of generalized comparison only. Minimum wage may differ by jurisdiction and you should consult the employer for actual salary figures.

  • loanDepot
  • Salaries
  • Customer Service Representative