CSR (Former Employee) – Manassas, Virginia – August 3, 2012
After working for this company for a brief time I was able to get a feel for how the company worked. Aside from management who were incapable of following through in their own jobs, and were more times than not rude to customers, It was made clear that employees were NEVER granted raises and there was almost zero chance of advancement, as the manager had only received a raise one time in 5 years after changing positions. The work environment, although quiet can escalate to hostile very quickly. A good part of the business is collections driven, and one person failing to do their part can bring the entire stores number down and get EVERYONE in trouble. I found that there was a severe lack of accountability when it came to staff and management. I would not recommend this job to anyone who does not like drama, getting paid little for a lot of stress, and over expectations or to anyone who wants to make a career in customer service. If you want a gratifying job where you are appreciated, look elsewhere.
30 minute lunch, quiet work environment
no room for advancement, no raises, poor management, rude staff, high stress, no reconciliation of store problems by any management
Customer Service Representative (Former Employee) – Hays, KS – May 10, 2018
terrible company, terrible management. policies are constantly changed and they never tell you, then they yell at you when you dont know these changes. the vice presidents and corporate literally just watch you on a camera all day
Office Manager/ Csr (Former Employee) – Newport News, VA – March 26, 2018
I worked here four years, out of 4 years I had one raise, one advance to store manager. They are so unorganized, nobody knows what’s really going on. The pay was trash, I left the company and went to a bigger Company and was paid 20.00 dollars an hour, and I was doing the same stuff I did at loanmax. I was only getting paid 13.50 for a store manager! Smh And please don’t get sick or have to miss a day, they want you to find somebody to cover your shift. And if don’t find nobody, you will have to come in and work while u have a broken leg and a couple of ribs broken. Stay away from them , the little money they is definitely not worth it
CSR - Customer Service Representative (Current Employee) – Hampton, VA – March 7, 2018
Don’t be charmed cause they offer ppl to start at $12.50 , company over all its decent but too many snakes in the grass oh might I mention loyalty is reckless keep yo distance cause this is just a job it’s not a career . They sit and watch your every move so if your not prepared to be on tv from 930-6:06pm this job isn’t for u
Customer Service Representative (Former Employee) – Dayton, OH – March 6, 2018
Loan max was a pretty good job. I enjoyed the fast pace because it made the day go fast. The manager who trained me and the three other girls that came in around the same time was fired because she trained us wrong but other than that they did bring in someone new to train and after that it went smoothly, Sometimes you deal with angry customers, which is a given in customer service, A lot of cold calling and collections are involved and you do usually end up staying longer than your expected.
Customer Service Representative (Former Employee) – Exmore, VA – March 5, 2018
A typical day at LoanMax was quite and some what boring. Calling Customers for reminder of payments and late payments getting cursed out threatened was very stressful. The better part of the job was when customers came in to make a payment or to receive a title loan, that's when the place lite up.My manger was great I loved her. She was a great teacher and taught me a lot. The hardest part of the job was rude threatening customers. The enjoyable part was my manager.
My husband got to sit in with me made me feel safe
Manager (Current Employee) – Columbus, OH – February 23, 2018
I have worked for LoanMax for just under 2 years. I started as a customer service rep but was promoted to manager. It's pretty simple...process loans, answer any questions a customer may have about their loan, take payments in person and over the phone, collection calls on past due accounts.
Overall: - Great benefits (health, life, dental, vision, PTO, paid vacation) - Great pay - Great opportunity for a career
Customer Service Representative (Former Employee) – Dayton, OH – February 9, 2018
I worked with LoanMax for nearly 1 year and it was a good job. A typical day consists of helping customers with getting a loan, taking payments, and making collection calls. We were always pretty busy, so the days went by fast. Management is pretty laid back as long as you do your job. I like the hours and rotating schedule. Angry customers can be a little difficult to deal with, but the nice ones make up for it.
Customer Service Representative (Current Employee) – Cleveland, OH – December 15, 2017
I started working at LoanMax in March of this year. I've had a great experience honestly. My manager is really nice, the other CSR's have been very helpful if I ever need anything. Sometimes it can be tough working with aggressive customers but I have worked in retail for so many years, that I'm just used to different kinds of customer service. So I don't let it get to me. They are in a time of need, so sometimes you have to put yourself in their shoes and remember that they aren't mad at you, they may be frustrated with their own personal situation.
Looking in a positive light, you get to help customers in desperate times of need where they need to pay a bill, or for a car, or help out a loved one. Grateful customers make it all worth it! I'm still looking forward to growing with this company, we have a great team dynamic at my store.
Hours, work/life balance, pay, holiday bonuses, and my team!
Customer Service Representative (Current Employee) – Cincinnati, OH – October 25, 2017
This job is for a person that likes working in a fast pace stressful environment. upper management is great. coworkers are great to be around and easy to get along with. You can advance with in the company pretty quickly depending on how hard you work.
No potential to grow and the management is horrible!
Customer Service Representative (Former Employee) – Danville, VA 24541 – October 13, 2017
I worked for LoanMax for years and so much slide by with a lot of the employees. It's all about who you know and whose behind you kiss. No matter what they tell you, you will probably be a CSR forever and you might get a tiny raise in the beginning of your time there....but that is all you will ever see. The rules change constantly and a lot of the time management wont even tell you when they do change, but you WILL be in trouble when they find out you don't know. They threaten you constantly about the cameras they have rolling that apparently aren't for their employees protection, but to spy on them! Yet managements favorite employees won't get in trouble for hardly anything. I've learned a lot with this company, but parts of management are EXTREMELY unprofessional. The big dogs don't even see it....and if/when you leave the company you might as well not show up for work because you will be told not to come back if you put in a notice. :)
Just don't do it! Save yourself the hassle of working for this company!
Manager (Former Employee) – Virginia – July 21, 2017
This is a terrible company. The area manger is a gossip queen and the Vice President of the area slept her way to the top. You won't make it 6 months. You spend your day calling late customers up to 3 times a day and cold calling customers to get them to come back and do another loan. All of the Richmond stores have been robbed at least twice. There is no job security what so ever and be prepared to have someone watch you on camera 24/7 like a pervert
No pay raises, manager sits on phone all day or leaves to go shopping, csr's are responsible for doing all the work
Customer Service Representative (Former Employee) – Youngstown, OH – July 8, 2017
Even when working by yourself, the doors have to be unlocked after closing even when it's dark outside while you're counting money- doors u unlocked before opening, you can do deposit several times because people walk in after you close and you have to take care of them and redo everything - which is a safety issue, big bs company
Very hostile work place. Rude management. They don't work with you in days off. Will write you up for calling off for a family emergency. You spend 8 hrs a day getting screamed at by people you can't help because everything is set in place.
CSR - Customer Service Representative (Former Employee) – Centreville, VA – March 30, 2017
Yes its full time, yes its good pay.. How ever management is terrible and there is no importance in your personal life whatsoever to them. Selfish company. No importance in the employees. No promotions. No understanding needs. You have to be a robot to actually enjoy this job.
CSR - Customer Service Representative (Former Employee) – Manchester, NH – March 27, 2017
This company is the worst company I ever worked for. This company is a slow paced and never have customers in the store and time dragging job.
The job includes for the day calling customers letting them know when there payment is owed for there title loan and leaving a voicemail or answering the phone or cleaning the store or helping the rare customer that comes in to process a title loan or make a cash payment.
I reccomend never working for this company they do not understand human life and needing time and is all about the clicks within the company with there people have been with them for years.