Overall, it was great. From the training team to the floor managers, everyone was very welcoming and helpful in all aspects. They are very careful as to not overload you with information as well as to thoroughly train you for your position. There is always a chance that you'll run into something that was not covered, but every call/caller is different. There's not really a way to prepare you for every single thing that could happen but that's what managers are for;)
HoO are based around Cali time, so not a lot of time to do much before work and everything is closed (business wise) after work.