I was able to work as a CSR on the call floor. Advance to lead, managing my own team.
Then in 2016 was hired as Operations Supervisor, for our specialty benefits team.
The there was an amount of stress and fast paced periods of employment.
Expectations, of change are high. The support of upper-management
Varies, but is there if sought out.
The pay was appropriate, the benefits were in line with national expectations.
The team atmosphere on the call floor, was the best I have ever experienced, between the leads and their teams.
I would recommend working for Lockheed Martin.
Their civil unit which my contract was under was sold to Leidos, is is much smaller and does not offer the same benefits or pay. The presence in New Mexico is small in comparison.
not much upward mobility in the civil unit call center area.