Interesting learning experience at a large resort
Telecommunications Operator (Former Employee) – Orlando, FL – January 27, 2018
Loews hotels is a growing brand with a number of wonderful benefits for working there. The experience, so I've heard, is very different when you look at other Loews Hotels as opposed to the ones in Orlando. It is very Theme Park oriented, which isn't necessarily a bad thing, but the whole feel of the Universal Resorts can come off as a bit tacky. On a typical day, I worked overnight, me and the other overnight agents would assist the pm shift with the remaining check-ins, as well as start our own overnight checklist. I gathered a lot of front desk experience while working for Sapphire Falls, as well as what goes into being a night auditor. The majority of the people working at the front desk are hospitality majors, so they are generally excited to work, with a few exceptions. Management was alright, they did their best to accommodate everyone's needs, especially regarding flexibility for school schedules. The hardest part of the job was adjusting to the overnight schedule, but you get used to it after a while. I loved the overnight team that I had! It was definitely the best part of working on the job.