A great company to work for with an emphasis on the employee
CUSTOMER SUPPORT REPRESENTATIVE - IBM TSS (Former Employee) – Home office - Acworth GA – October 29, 2018
While some of the days can be stressful due to the nature of the work, the people that work there are very approachable and helpful. I felt very much a part of a team and both management and fellow employees had my back. They provide great benefits and are super accommodating with time off. They also pay a very good salary and there are opportunities for bonuses.
Anonymous (Current Employee) – West Chester, OH – October 23, 2018
PMs within the PMO are burnt out. There is no work life balance though technically there is "unlimited PTO." PMO director does not have your back, they have management's back not the PMs. Beware if you decide to work here.
System Administrator (Current Employee) – West Chester, OH – August 29, 2018
I really loved the team I worked with here, but they run the company with 70% of the staff they need to actually run the job, and then all we hear about from the executive team is how there's no money. Like...that means you're not charging the actual amount it costs for your product.
In a 6 month period the ENTIRE management team turned over. I'm talking a group of like 15 people, managers, directors and the vice president of the department, all left. Just not stable enough for me, and I have very little faith they can operate the company in a sustainable, profitable way.
System Administrator (Current Employee) – West Chester, OH – August 7, 2018
It's not a horrible job, but management leaves a lot to be desired. Working in the NOC provides you with a schedule where you'll work 12 hour shifts that rotate between 3 days one week and 4 days the next which would make every other week a four day weekend.
However management doesn't seem to understand the kind of work done in the NOC, and we are massively understaffed as a result. We are being given new performance metrics but I don't see how it's possible to meet them with the limited manpower provided.
Account Executive (Former Employee) – Tempe, AZ – July 31, 2018
The company had some serious management issues when I was there. There were some good folks there to work with but overall, it was difficult. I understand there has been a lot of changes in the management chain since I left so this is based on an older experience.
Service Desk Technician (Current Employee) – Bloomfield Hills, MI – June 13, 2018
This isn't the worst place to work, would really like it if there were more room to advance and rewards for high efforts. You really have to move over (to NOC) or move out. You can learn a lot of technical skills, though.
Assistant Operations Manager (Former Employee) – Bloomfield Hills, MI – June 6, 2018
Upper management at the service desk is terrible to say they least. They said they were very interested in my previous experience and expertise, but then completely dismissed any suggestions to improve their operations. They are stuck in their ways and are intimidated by anyone that had more experience than they do.
Helpdesk Technician (Former Employee) – West Bloomfield Township, MI – May 4, 2018
I worked there and would have to say it was one of my favorite places to work. The management is really caring and works with everything to make sure everything goes smoothly. We would regularly have raffles and free lunches for everyone on the Helpdesk as a way for management to show their appreciation for everyone. I would highly recommend working here for an entry level IT position.
Free Lunches, Friendly staff and co-workers, modernized building, decent pay
Too many promotions from within at high levels. Doesn't allow for innovation at the top. This is a company that thinks it is more impactful than it really is. Good for people that like stability and lack of change.
Service Delivery Manager (Current Employee) – Bloomfield Hills, MI – April 18, 2018
Many decisions are based around driving sales which leads to over selling and under delivering. Lack of innovation and resistance to change due to employee longevity.
Noticeable effort from HR on training to teach and engage leadership on better employee management and development. However large number of employees acquired through acquisitions and constant change in reorganizations is shown through employee moral.
Service Delivery Manager (Current Employee) – Bloomfield Hills, MI – April 3, 2018
Logicalis is an ok place to work. It is a very nice upgraded office and salary employees have 30+ vacation days but I believe that is the case so they don't have to give raises or help you grow professionally. They rarely take the advice of their employees and are stuck in their old ways.
Lead System Operator (Former Employee) – Auburn Hills, MI – March 21, 2018
The company was great for me as far as learning and getting familiar with the systems. I was able to learn a lot from the higher level employees. But it just seems like Logicalis did not like to promote from within the company. Like helpdesk or Tier 1 employees they are stuck in that position almost like forever.
Customer Care Consultant (Former Employee) – New York, NY – January 16, 2018
Not a company I would recommend to anyone. The management is in constant flux. You are never sure for who exactly you are working. Using vacation or sick time is frowned upon and you are made to feel as if you are doing something wrong.