It's not a horrible job, but management leaves a lot to be desired. Working in the NOC provides you with a schedule where you'll work 12 hour shifts that rotate between 3 days one week and 4 days the next which would make every other week a four day weekend.
However management doesn't seem to understand the kind of work done in the NOC, and we are massively understaffed as a result. We are being given new performance metrics but I don't see how it's possible to meet them with the limited manpower provided.
Low pay, stressful customer interactions