Customer Service Representative (Current Employee) – Atlanta, GA – March 18, 2019
Logisticare is a decent company to work for. Training could be better as well as the pay. I do like that you work independently. However, I despise talking to members that have been waiting hours for transportation. I think the process to find transportation companies for members should be more organized. The breaks are too short, and they may change the time for breaks daily
Customer Service Representative (Former Employee) – Austin TX – March 18, 2019
I was a full time employee in the MTO department. The pay is low but you are expected to take at least 70 calls a day. I took the job because it’s a medical transport company. Terrible mgmt., employees & mgmt. lie about employees & get away with it. Don’t even attempt to defend yourself because it’s a waste of time. Truly sick members need compassionate employees to assist them. Employees scream & hang up on members with no consequences. Mgmt. doesn’t care as long as you take call after call. Such a stressful environment & favoritism. Bullying & back stabbing is common on a daily basis. Do yourself a favor Find another job.
Customer Service Representative (Current Employee) – Las Vegas, NV – March 16, 2019
This Job used to be great to work for before management changed. Our new H.R. lady doesn't protect the agents from retaliation, favortism with positions, and lets management fire people for petty reasons. This job is very stressful with management and if a supervisor doesn't like you they can harass you so much until the point of termination even if they lie on you because all of management are friends. This call center makes you feel like your in highschool again with how childish management treats you in there. You can get promoted and they still will have you on the phones as a regular csr agent its a very toxic and draining work environment I wouldn't recommend anyone to work here and they under pay you to take so many different contracts without the proper training or help. If you want a vacation its impossible at this place they barely give you 1 day a month off its 3 hours of sick time and 6 hours of vaction a month lol its a joke!
Guaranteed 40 hrs a week, flexible with shifts, and weekends off.
Short breaks, no down time, favortism, stressful environment, and poor management.
Customer Service Representative (Former Employee) – Las Vegas, NV – March 5, 2019
Over worked, under paid and unappreciated. Management is very disrespectful and treat as well as talk to adults like children. They promote within then place you right back on the phones and blame it as a company need which makes you question why you were promoted in the first place. You are allowed 7 absences in a 12 month period and unless you have time in your bucket don't even consider leaving work to make sure your child is okay. This job isn't for someone looking to grow within a company or make good money, they can't even keep a stable director. They need to close and retrain management as well as the trainers.
Customer Service Representative (Part-time) (Former Employee) – Atlanta, GA – March 5, 2019
Management is insensitive to employees that mainly come to work and when they are out sick with doctor excuse, they will not accept and will give you written reprimand. Shows favoritism towards employees, blatantly and have no regards to other employees. Does not train employees well and expect excellence.
Customer Service Representitive (Former Employee) – norton va – March 4, 2019
It's ok, not the best place to work. You can only get somewhere if you are part of the "clique". If you are ok with going in and taking back to back calls (it IS a call center), and not getting any recognition and lower pay, it is fine
Real Time Analyst/Resource Management (Current Employee) – Phoenix, AZ – February 25, 2019
I work with a great team of people. we're all very communicate and hard equally to achieve our goals. On a day to day basis we would meet about twice a day to review daily numbers and reports. We also would look for any future difficulties that may interrupt our daily SLO's.
CUSTOMER SERVICE REPRESENTATIVE (Former Employee) – Edison, NJ – February 25, 2019
The pay for working in a call center is very poor. We should be paid a little bit more for the work and the abuse that we get from the customers on the phone. The management is good and treated the employees fairly and they have no tolerance for office gossip and fights.
Customer Service Representative (Current Employee) – Maryland Heights, MO – February 21, 2019
This company is purely full of it. From the pathetic management, to the underpay of current employees, who have yet to even get past 10.50 while new hires are coming in at 12 !! They have favorites and they like to pick on you as well. They dont care about their employees ONLY about their $$$. This company is trash