Call Center Manager (Current Employee) – Greenville, SC – May 20, 2018
Ensuring people get to and from medical appointments is giving back business. The culture in a contact center can be overwhelming, so one must have thick skin to endure what some of the members may say to you.
Stressfull environment with only 3 hours of Sick Time a month
CSR - Customer Service Representative (Current Employee) – Austin, TX – May 19, 2018
I have been working there for a few years. Emotions and everything fluctuates through out the day. I wish that we had more sick time, an option once or twice a week to work at home, 100 paid medical and dental, another bathroom, a nicer janitor, better discounts for employees. We are encouraged to ask what can we better and when we do mention it nothing gets done. I have gotten feedback like oh logisticare won't do that. The hardest part of my job is dealing with co workers that act like the irate callers that we speak to on the phone. I was so happy and grateful that i was working at logisticare at first. Now i'm burned out, get sick- still come into work, and I can't barely afford groceries at home. The financial part is what gets me. Starting you get a 25 cent raise and f you switch depts its 1.00. And you are encouraged to do a good job in silence despite going home and not having money to take your kids somewhere nice. Boy I wish i was able to atleast take my kids to disneyland, get a new car, get my first home, be able to go to grocery store and have my house stocked for my kids with food. Live and learn right.. Its a good starter company to gain experience but as far as retiring pay attention to your 401k there isn't much there either. Its a non profit organization that cuts profits in employees and their providers. But where do all those profits go.
Quality Assurance Specialist (Former Employee) – Phoenix, AZ – May 17, 2018
Incompetent and blatant racist management team that is willing to throw anyone else under the bus to same themselves. If you are ok with not advancing or being paid your worth, this is the place for you
Commercial Business Line (CBL) Representative (Current Employee) – Phoenix, AZ – May 16, 2018
This was a relatively easy job, however you needed to be accurate when entering information. Also, because Logisticare is contracted to provide scheduling for non-emergency medical transportation, certain HIPAA regulations need to be followed.
Representative (Former Employee) – Austin, TX – May 16, 2018
The company was an awesome company to work for. Recommend if you need a meanwhile job. Pay could be much better for the amount of calls and stress you take. Breaks are not sufficient to soothe your throat. Drink lots of water. It’s an easy job with great people to work for but it’s not for everyone.
Customer Service Representative (Former Employee) – Melville, NY – May 13, 2018
It is an in-bound call center. You are always on a call. High turn over, Not much excitement, but good pay for your work. You can move to different departments but that doesn't necessarily mean higher pay.
Reservation Specialist/ Call Center Support Lead (Former Employee) – Atlanta, GA – May 11, 2018
Overall the benefits were ok however the moral and job culture was really stressful. Very high turnover rate. Nice option if you’re looking to get call center experience but there are not many opportunities for growth.
Get call center experience, sick time offered after 90 days
Short breaks, very low pay, poor management and no career advancement
Fun team to work with. It was a faced paced environment but it was also fun. Everyone worked as a team when issues came up. Transportation manager and supervisors were very knowledgeable. You always felt like you were appreciated for all your hard work. I loved this place and was sad to leave. The overall manager always had an open door policy and when I say open door literally you could walk into his office if you had a concern and he would listen, you didn't have to go through anyone else to speak with him. They really do care about their employees.
Free lunches periodically, medical, dental, vision were amazing and affordable for a family. They also offer 401K, Fsa, Hsa, and life insurance.
Customer Service Representative (Former Employee) – North Haven, CT – May 7, 2018
answered over 80 calls per day. booked non medical transportation for each member. calls were in English and Spanish. hardest part of the job was transportation there and back. most enjoyable I would say is you were allowed to do overtime weekly.
Lead CSR (Former Employee) – Philadelphia, PA – May 6, 2018
This is a great company to work for if only they would visit the Philadelphia office more often so that they can truly see how it is ran. The typical work day was stressful with a lot of child like behavior. Management is child like with a lot of drama. The culture is friendly and very enjoyable when upper management gone for the day people can relax and do there jobs