The management was very poor. The supervisor had office favorites. The office has cliques among the working staff and management encourages this toxic environment. They will also schedule you for overtime without asking your availability and they will not pay for overtime. The supervisor is involved in petty office politics and will encourage gossip so that she can learn what is going on in the office. She uses the office workers gossip rather than actually observing personally.
Those in Management and Human Resources are always looking for new and unique ways to support employees, and cultivate a strong culture of belonging, ownership, value and meaning to each employee.
We are growing quickly which presents its challenges, but we are working hard to make sure that our employees to know that their priorities are our priorities. We often have to make long-term business decisions such as our implementation of UltiPro and our new Paid Time Off policy, and we are hopeful that our changes will be embraced quickly and add value to the practice's long and short term strategy.
The doctors are wonderful but unfortunately with the exception of the director of the company and a very few directors/supervisors this company is so mismanaged. It is a revolving door and I firmly believe it’s due to poor management.
I am a success due to the knowledgeable and supportive colleagues in the Human Resources Department. They have made the place great. The HR Director manages very well and cares about the staff. I think it is the best job ever!
I start my day at the stroke of 8:00 AM ready to log in to my computer, Everyday I 1. Review my e-mails and the web site of all the insurance companies to include my review of our Electronic clearing house- Gateway, obtain all EOB's that pertain to my physician and his assistant PA. 2. Process the EOB's for the claims processed by the insurance companies for that day. Update my log that I maintain Self Pay, Negotiations. 3. Prepare the Appeals for the claims incorrectly processed for that day. Prepare the Statements being sent to the patient's based on the claims that were processed that day. 4. Start working my TO DO list for that day, reviewing/Calling insurance companies for claims that are due to be received by that date, claims that were received that are due to be processed for payment by that day. 5. Update have a running e-mail to my Department Director of all claims that have processed and we are expecting that payment to be coming into the office as of that day. 6. As I call the insurance companies I also work off of a current A/R report to work the oldest claims and the highest dollar claims first, and then work line by line by Ins. Company. 7. We host weekly meeting to do over current trends of how a claim is being processed by a particular insurance company and share that information with co-workers. 8. I research all my appeals to have current CMS billing guidelines, CCI edits, or if a plan is to process in accordance to Fair Health Bench Mark and calculate the payment that should have come in compared to the payment we actually received.more... Print out all the web site attachments to show where I am obtaining all my facts from and then putting together all the claim particulars to get additional money based on my research. 9. My coworkers and I share all pertinent appeal processes that have proven to be a swift favorable response to our appeals. 10.The hardest part of my day is when a patient passes away. I usually have a relationship and have been working on their outstanding claims that they are now gone, and I get to inform the doctor. . .less
Free-range to structure my day accordingly
Running out of time and not getting to all the appeals that need to be written
Daily work schedule varies at different times. I learned a lot about Plastic Surgery, a combination of cosmetics and reconstructive procedures. Management was poor with limited communication. Co-workers were helpful and easy to get along. Hardest part was to commute from main headquarters to satellite locations. Most enjoyable part of the job is to experience a difference aspect of the medical field - Plastic Surgery.
Working for the largest 'Plastic Surgical " office in the State made my experience at "LIPS" quiet memorable and exciting. I enjoyed informing and developing strong relatiionships with my patients. Sales of products and finding "perfect fit" for each individual patient.
- Review and prioritize the work for the day - Enter charges and payments - Translate for patients - Trouble shoot account issues with patients and/or employees
Over all I have a great group of coworkers that I work with.
I don't believe there is a hard part of my day. Challenges, however do arise regarding contacting other health organizations to obtain appropriate and corrected documentations. This tend to slow the day down but nonetheless manageble.
The most rewarding part of my day is working hand in hand with the doctors and knowing that they are enthusiad with my work. Another rewarding part of my job is being able to help and answer anyone's questions in helping making their day easier.