Long Term Care Group, Inc. Employee Reviews

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5.0
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Great Opportunity!
Customer Service Supervisor II (Current Employee) –  Nashville, TNDecember 6, 2018
This company is a hidden gem in the Nashville market. We handle the administrative tasks of long term care companies including all of the top brands.
It's rewarding to offer assistance to elderly people who need help with their policies and payment for care. As a service minded individual you will truly enjoy working here.
My position includes managing a team of customer service reps. I've got a great team and look forward to the center expanding.
Our client in Nashville is really great to work with and the culture here is open and caring.
Pros
Good pay, great hours and the opportunity to truly help people that need it.
Cons
Building/furnishings in Nashville are outdated
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1.0
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Low pay
Supervisor/Manager (Current Employee) –  Woodbury, MNNovember 30, 2018
Low pay and no advancement opportunity in this company. I took a HUGE cut in pay to come here after being laid off at another company. People are friendly and nice but the pay!
Pros
casual dress
Cons
Lo wpay
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1.0
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Quantity, Micro Management, Miss High School gossip you should work here
Claims Support Associate (Former Employee) –  Woodbury, MNOctober 24, 2018
This company had a strong focus on metrics as well as quantity over quality. It also had very poor training. A lot of times you were given a process and a write up and told to figure it out with little or no training at all. The management gave off as unapproachable for questions and often told you to figure it out on your own as they had no clue how to do the process they delegated with you.
Breaks are montitored closely and if your lunch or 15 minute break goes one or two minutes so long, you get talked to. The environment is very clicky and gossipy as well as a lot of backtalk amongst the team. Also if you disassociate yourself from this environment you end up becoming a target.

If there is any positive to this company is you do get sick time that accrues, floating holidays and vacation, but if you want to take time off, you need to find the coverage for your work and file a report before you leave for your time off, or else.
Pros
Vacation, holiday, floating holiday time
Cons
Quantity over quality, no training, toxic enfironment
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2.0
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great job
Home Health Aide (Former Employee) –  Sumter County, SCAugust 30, 2018
I really enjoy working for them a great job.they were loving and caring people.They make sure you have everything you need to work with.Make sure you get pay for all your hours you work for.
Pros
you take your break when you ready to.
Cons
short break
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4.0
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Great benefits
Care Coordinator (Current Employee) –  Work from homeAugust 19, 2018
The most enjoyable part of the job was knowing I was helping people receive benefits to which they are entitled and prohibiting people from abusing the insurance industry and obtaining benefits for which they are not entitled.

The hardest part of the job is continuously working 12 plus hours per day to meet the goals set by management.

I learned to remain flexible and willing to learn new computer programs and daily changes to expectation and processes, regarding determining eligibility for claims payment.
Pros
Pay and benefits
Cons
daily overtime expectations to meet goals
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5.0
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it a very good place to help people get back being self sufficient
Caregiver (Current Employee) –  Columbia, SCAugust 8, 2018
The most things I love working with long Term care is Making a Difference each one of there they lives.Helping them by rehabilitating them being self sufficient again. The company is growing company . They are very helpful by putting the right caregiver to take the individual. In making sure there needs is met.
Pros
Making your own schedule
Cons
No benefits
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1.0
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not willing to properly train
Customer Service (contract) (Former Employee) –  Woodbury, MNJuly 30, 2018
arrive early to log into all computer equipment and phone bank system. start taking calls and assisting clients with their needs. cant find help when need it from management with a caller.
Pros
the pay
Cons
unwilling to train properly
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1.0
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One star all around
Customer Service Representative (Current Employee) –  Carmel, INJuly 5, 2018
I wish there were pros to this job other then it partial pays the bills. Management is a complete joke, there’s no communication between the head manager for the call center and the supervisors underneather that person. We are paid for performance but yet once you hit a year don’t bother to ask for a raise and if you take multiple clients you can hang that request for a raise up as well. The entire job is a joke and I feel awful for anyone that has to dread coming into that place every morning.
Pros
None
Cons
Everything
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5.0
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Independent working environment
Telephonic Interviewer (Current Employee) –  Woodbury, MNMay 19, 2018
I enjoy working for Long Term Care Group. They are flexible and it is easy to communicate with supervisors. I enjoy the variety of different insurance interviews.
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2.0
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Dead end!
Customer Service Representative (Former Employee) –  Woodbury, MNMarch 26, 2018
Do not apply here! Most days very slow. Zero professionalism with management. Most days mangers sit around chatting or taking smoke breaks. A lot of favoritism with the company if your not a brown noser you won’t advance. No seniority for loyal CSRS or recognition.
Pros
Relaxed
Cons
Hours, pay
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1.0
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Evaluate before you accept a job position if you are seeking stability
Anonymous (Former Employee) –  Eden Prairie, MNMarch 26, 2018
Senior leadership job positions are created prior to a high priority project launch and once projects are wrapped those positions are removed so there is no permanency or stability for those roles.

High performers do not have career growth and are not utilized to the best potential. Yes they will be over utilized but not efficiently .

Even if employess get asked to work 24/7 to meet project deliverables and employees work long hours , no one from upper management will spend any time after successful project implementation to find out career goals of these same employees .

Performance evaluations will have fake and negative comments for even top performers so they can be demoted or given a lower annual raise .

Outside companies are asked to bring process improvements in specific departments , did anyone think that outsiders are going to put their own interests first? Agenda for specialist companies is to drive their own profit . Root cause is aggressive timelines promised at times . Delivery timeline should match technical capability and assets so no its not the internal employees who let the projects derail or took longer for project implementation.

Instead of investing money in specialist outside companies who are brought to fix issues , trust your loyal individual contributor employees and please hear their voice. Don't just hear feedback from leaders. Please invest in your internal customers, provide training to your employees as they will be the key to driving success not the industry specialists who don't completely understand the business model.
Pros
Colleagues are wonderful and awesome except few.
Cons
Not a relaxed environment and toxic at times
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3.0
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prooductive
OPERATIONS SUPERVISOR II (Former Employee) –  Carmel, INMarch 22, 2018
Management above front line Supervisors were a bit out of touch with actual operations requirements - Too far removed. Lack of trust in employees dedication by those Manager, Director levels and above
Pros
great benefits
Cons
no support
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4.0
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Great Job Work/Life Balance and Opportunities for Advancement
Claims Examiner (Current Employee) –  Carmel, INMarch 16, 2018
Once you prove yourself as a capable examiner and receive your dollar authorization, you are granted 2 work from home days a week. Building a strong rapport with your lead and supervisor will give you additional flexibility with your schedule.

Furthermore, there is a job board where internal positions are posted for employees to apply. Additionally, monthly one-on-one meetings allow your lead to discuss new job openings and different positions in different departments within the company.
Pros
Monthly company lunches, flexible schedule, great benefits
Cons
Lower starting salary
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1.0
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Lol
Claim Adjudication Analyst (Former Employee) –  Carmel, INFebruary 14, 2018
Extremely arrogant management with a lack of understanding for basic business principals. The establishment is run like a high school. with little supervision on anyone. The culture is "out of sight out of mind" to say the least.
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5.0
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Good Place
Call Center Representative (Former Employee) –  Woodbury, MNFebruary 6, 2018
This is really great place to work with. They have great benefits and the supervisors make sure their employees are getting the answer they are needing.
Pros
friendly environment
Cons
short breaks; length of personal breaks are monitor
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3.0
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Fast paced and stressful
Customer Service Lead/ Quality Analyst (Former Employee) –  Woodbury, MNJanuary 29, 2018
I worked as a subject matter expert and quality analyst in a call center. I took supervisor calls often, trained and took regular incoming client phone calls. I loved the people, was very good at my job, but felt underappreciated. Advancement based opportunities were minimal.
Pros
Fast paced and fun co-workers
Cons
Long days and minimal advancement opportunities.
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4.0
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Ltcg
Senior Care Manager/Supervisor (Former Employee) –  Eden Prairie, MNJanuary 26, 2018
LTCG was a very supportive fast paced environment. If you are willing to work hard and extra hours you will go far in this company. I enjoyed working there, but could not sustain the long hours.
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1.0
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Ltcg
Care Coordinator (Former Employee) –  Woodbury, MNDecember 13, 2017
Absolutely Terrible. They need d & I training at all levels. I would not recommend this company to anyone. There is no room for advancement and there is an invisible hierarchy of worth and value.
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3.0
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Fast paced environment
Project Manager (Former Employee) –  Eden Prairie, MNNovember 7, 2017
Fast paced environment with high expectations and required unique skill sets. Regular turn over of peers and management due to the unique skill sets required for this company and the nature of their relationship with clients.
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5.0
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Finance Department is Great
Manager (Current Employee) –  Eden Prairie, MNOctober 22, 2017
Most employees in the Finance Dept. (Accounting, Accounts Payable, Accounts Receivable, Payroll) have worked there for 5-15 years. Turnover is low because it's a great team who knows how to work hard and still have fun. I would highly recommend working in any position in this department.
Pros
Flexibility
Cons
Communication gap between senior management and the rest of the company.
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Overall rating

2.9
Based on 42 reviews
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