Long Term Care Group, Inc. Employee Reviews

3.0
Overall rating
Based on 36 reviews
Ratings breakdown
58
47
36
26
19
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5.0
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it a very good place to help people get back being self sufficient
Caregiver (Current Employee) –  Columbia, SCAugust 8, 2018
The most things I love working with long Term care is Making a Difference each one of there they lives.Helping them by rehabilitating them being self sufficient again. The company is growing company . They are very helpful by putting the right caregiver to take the individual. In making sure there needs is met.
Pros
Making your own schedule
Cons
No benefits
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1.0
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not willing to properly train
Customer Service (contract) (Former Employee) –  Woodbury, MNJuly 30, 2018
arrive early to log into all computer equipment and phone bank system. start taking calls and assisting clients with their needs. cant find help when need it from management with a caller.
Pros
the pay
Cons
unwilling to train properly
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1.0
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One star all around
Customer Service Representative (Current Employee) –  Carmel, INJuly 5, 2018
I wish there were pros to this job other then it partial pays the bills. Management is a complete joke, there’s no communication between the head manager for the call center and the supervisors underneather that person. We are paid for performance but yet once you hit a year don’t bother to ask for a raise and if you take multiple clients you can hang that request for a raise up as well. The entire job is a joke and I feel awful for anyone that has to dread coming into that place every morning.
Pros
None
Cons
Everything
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5.0
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Independent working environment
Telephonic Interviewer (Current Employee) –  Woodbury, MNMay 19, 2018
I enjoy working for Long Term Care Group. They are flexible and it is easy to communicate with supervisors. I enjoy the variety of different insurance interviews.
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1.0
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Evaluate before you accept a job position if you are seeking stability
Anonymous (Former Employee) –  Eden Prairie, MNMarch 26, 2018
Senior leadership job positions are created prior to a high priority project launch and once projects are wrapped those positions are removed so there is no permanency or stability for those roles.

High performers do not have career growth and are not utilized to the best potential. Yes they will be over utilized but not efficiently .

Even if employess get asked to work 24/7 to meet project deliverables and employees work long hours , no one from upper management will spend any time after successful project implementation to find out career goals of these same employees .

Performance evaluations will have fake and negative comments for even top performers so they can be demoted or given a lower annual raise .

Outside companies are asked to bring process improvements in specific departments , did anyone think that outsiders are going to put their own interests first? Agenda for specialist companies is to drive their own profit . Root cause is aggressive timelines promised at times . Delivery timeline should match technical capability and assets so no its not the internal employees who let the projects derail or took longer for project implementation.

Instead of investing money in specialist outside companies who are brought to fix issues , trust your loyal individual contributor employees and please hear their voice. Don't just hear feedback from leaders. Please invest in your internal customers, provide training to your employees as they will be the key to driving success not the industry specialists who don't completely understand the business model.
Pros
Colleagues are wonderful and awesome except few.
Cons
Not a relaxed environment and toxic at times
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3.0
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prooductive
OPERATIONS SUPERVISOR II (Former Employee) –  Carmel, INMarch 22, 2018
Management above front line Supervisors were a bit out of touch with actual operations requirements - Too far removed. Lack of trust in employees dedication by those Manager, Director levels and above
Pros
great benefits
Cons
no support
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4.0
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Great Job Work/Life Balance and Opportunities for Advancement
Claims Examiner (Current Employee) –  Carmel, INMarch 16, 2018
Once you prove yourself as a capable examiner and receive your dollar authorization, you are granted 2 work from home days a week. Building a strong rapport with your lead and supervisor will give you additional flexibility with your schedule.

Furthermore, there is a job board where internal positions are posted for employees to apply. Additionally, monthly one-on-one meetings allow your lead to discuss new job openings and different positions in different departments within the company.
Pros
Monthly company lunches, flexible schedule, great benefits
Cons
Lower starting salary
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1.0
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Lol
Claim Adjudication Analyst (Former Employee) –  Carmel, INFebruary 14, 2018
Extremely arrogant management with a lack of understanding for basic business principals. The establishment is run like a high school. with little supervision on anyone. The culture is "out of sight out of mind" to say the least.
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5.0
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Good Place
Call Center Representative (Former Employee) –  Woodbury, MNFebruary 6, 2018
This is really great place to work with. They have great benefits and the supervisors make sure their employees are getting the answer they are needing.
Pros
friendly environment
Cons
short breaks; length of personal breaks are monitor
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3.0
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Fast paced and stressful
Customer Service Lead/ Quality Analyst (Former Employee) –  Woodbury, MNJanuary 29, 2018
I worked as a subject matter expert and quality analyst in a call center. I took supervisor calls often, trained and took regular incoming client phone calls. I loved the people, was very good at my job, but felt underappreciated. Advancement based opportunities were minimal.
Pros
Fast paced and fun co-workers
Cons
Long days and minimal advancement opportunities.
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4.0
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Ltcg
Senior Care Manager/Supervisor (Former Employee) –  Eden Prairie, MNJanuary 26, 2018
LTCG was a very supportive fast paced environment. If you are willing to work hard and extra hours you will go far in this company. I enjoyed working there, but could not sustain the long hours.
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1.0
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Ltcg
Care Coordinator (Former Employee) –  Woodbury, MNDecember 13, 2017
Absolutely Terrible. They need d & I training at all levels. I would not recommend this company to anyone. There is no room for advancement and there is an invisible hierarchy of worth and value.
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3.0
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Fast paced environment
Project Manager (Former Employee) –  Eden Prairie, MNNovember 7, 2017
Fast paced environment with high expectations and required unique skill sets. Regular turn over of peers and management due to the unique skill sets required for this company and the nature of their relationship with clients.
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5.0
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Finance Department is Great
Manager (Current Employee) –  Eden Prairie, MNOctober 22, 2017
Most employees in the Finance Dept. (Accounting, Accounts Payable, Accounts Receivable, Payroll) have worked there for 5-15 years. Turnover is low because it's a great team who knows how to work hard and still have fun. I would highly recommend working in any position in this department.
Pros
Flexibility
Cons
Communication gap between senior management and the rest of the company.
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1.0
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poor management, poor treatment of employees
Customer Service Representative (Current Employee) –  Woodbury, MNOctober 15, 2017
Management does not treat employees well and does not provide adequate information to do the job and then berates employees for not doing the best they can with little information. You can't take a doctor's appointment without having requested and approved far in advance. Penalized for a 3 min. bathroom break. Breaks are not scheduled in an even way eg. you can be scheduled for a break with in the hour that you start or leave - making a big gap in your schedule ( sometimes overtime hours) before getting a break - and then if you need to go to the bathroom, management talks to you and shames you for it. Frequent computer problems and employees are blamed for them. Not adequate time to follow up with customers. Management spends a lot of time hanging out and talking with friends and is bothered by an employees sincere inquiry for assistance. Management openly 'trash talks' employees. The turnover is high.
Pros
great co-workers
Cons
demeaning, unsupported environment
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1.0
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Not ideal
Claims Specialist (Current Employee) –  Nashville, TNAugust 27, 2017
The company is currently in the process of ending co tracts in 2018. We may not have a job after November 2018. The hours are great but the pay for someone with a degree is less than those with experience. The only perks are working home and hours
Pros
Decent insurance, working at home (depending on the boss) flexible times to work
Cons
Pay is terrible, the office is cold and feels isolated and old, some managers are way more flexible with working home than others
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4.0
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Nice company to work for
Claims Examiner (Former Employee) –  Carmel, INJuly 22, 2017
Flexible, able to remotely work from home, benefits are great, people are great as well. Just wish communication was a bit better between management and employees
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5.0
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Flexible Hours
Care Manager A-Nurse Telephonic (Current Employee) –  Eden Prairie, MNJune 28, 2017
Working from home is the key with LTCG with a lot of the positions. IT support is a great asset when you work from home. LTCG is great when communicating with their employees and remote employee training is convenient.
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4.0
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Bottom line over personnel any day
Senior Systems Engineer / Infrastructure Architect (Former Employee) –  Eden Prairie, MNJune 28, 2017
If you love being outsourced, this is the right place for you. The company is basically a flipping business. The goal is to buy, fix up, cut cost even if it means laying everyone off, then flip.
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4.0
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This was a great workplace, friendly people, very nice break room.
Day Shift RN (Former Employee) –  Woodbury, MNJune 7, 2017
When I got to work at 8:00 I was given a list of potential clients to call and set up interviews for Long Term Care Insurance. I did the interviews, had specific questions to ask clients for various kinds of Long Term Care Insurance. Most questions were health related. I enjoyed doing the interviews with people all over the US and Canada. I also did interviews with interpreters, for Mandarin speaking clients. I found these interviews to be a challenge. I enjoyed the interaction on the telephone.
Pros
Also got some training in Billing.
Cons
My job ended because the interviews went to Nations Care Link.
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