stay away from the Service Desk
Customer Service Representative (Current Employee) – Springfield, IL – June 17, 2019
one of the first things taught at our store is the Store Director does NOT take phone calls, customer questions or complaints. Unless caller/customer asks specifically for that manager..he is NOT to be disturbed for any reason. If situation arised where employee had no other manager to refer to- be assured heads were going to roll. Most employees happy with pay, benefits, and job duties around the store- except the service desk. Nobody wanted any part of THAT area. Once trained at service, very difficult to transfer out- unless more poor, unsuspecting new hires take over.