Don’t let money talk... RUN
Service Center Representative (Current Employee) – Fort Mill, SC – November 10, 2018
I took a role at LPL as a service center representative. At first I loved it. The training was great. Benefits were meh (we did not have enough info on them, be careful bc HSA has a high deductible)... and the position itself wasn’t bad. Then I met my manager. It’s bad enough that you’re on phones 99% of the day, but you also have to answer for your whereabouts (like going to the bathroom or faxing someone a document). You’re expected to log all your calls in detail and be back on the phone once your call ended in 1 1/2-2 minutes. Also if there’s a complicated issue, you’re to write it up and then find time or apply for time to work on it. If you’re off the phone longer than that you will receive instant messages about why you’re in wrap so long. Seriously, management is on your back. They also assign roles to non. Managment team members that put them in charge of their peers without telling anyone else. POOR COMMUNICATION SKILLS. And most of the phone calls were angry financial advisors who yell at you and call you names. If you have amazing stats, management doesn’t care, they will only tell you what you do wrong. They never offer praise. And play favoritism. AND if you’re hired through a staffing agency they will likely negotiate upwards of 45k for you, if you’re not, you will be met with resistance negotiating and likely only get 38-39.
The yearly raises and bonuses are a joke. And there’s an on-site game room to relieve stress but you never get time to use it. RUN.
Benefits, on site cafeteria, gym, game room, Pto
Exhausting hours on the phone, favoritism, micro managing, getting yelled at/called names, traffic