I've worked at two different Lucky Brand locations, and I've had a wonderful experience at each store. Overall, the corporate culture is inclusive and positive.
As a supervisor, I performed general management tasks such as customer service, evaluating sales metrics, training new associates, merchandising, ordering supplies, inventory, etc.
Like most retail positions, the store manager sets the tone for the store. I am grateful to have worked under three separate store managers, each of which has provided for employees, boosted store morale, and focused on positive reinforcement. Once things move up the the district or regional level, my enthusiasm becomes cautious. They are certainly in line with the company's mission, but I often feel put too much stock in sales numbers instead of intangible measures such as customer service/satisfaction, cleanliness, professionalism, etc. Again, though, the support from my store manager more than compensates for that.
The customer base at Lucky is generally relaxed, kind, and open - a noted contrast from many other retail positions I have worked. I rarely experience any major customer service dilemmas or "angry" clients.
Corporate has placed a heavy emphasis on a newly launched, high-interest credit card, with the expectation that staff have a certain quota of customers apply per day.
Excellent discount, kind and effective managers, consistent standards