Over the past few years this company has been on a constant decline. As a result, many desperate changes to the culture were forced on employees. This caused a rift between the in-store employees and those on the corporate level. A high turnover rate on both sides ensued and continues to this day.
Store constantly under staffed, no respect for employees. After 2 yrs I had serious health issue, (needed heart surgery) company gave me 30 days to have surgery, recover, and return to work. When I couldnt, company fired me and canceled my insurance (before I was able to have surgery), H.R. suggested I get on gov. assistance.
Manager (Former Employee) – Holly Hill, FL – May 21, 2018
They reward hardworkers and selfstarters. It may be several weeks without an AM check in. They have got to trust you before you get the keys. Work hard and put in your time focus on sales ability and you will make a lot of money!
ASM 1 (Current Employee) – Nanuet, NY – May 19, 2018
This company is a great place to work. The daily follow-up calls can be tedious. Most retailers are open to 10 or later, being able to always leave at 7 (730 at the worse) means you will always be able to see friends and family. My lower volume store allows me to focus more on creating better customer experiences but you may find yourself in an higher volume store where multi-tasking will be key.
All the knowledge you need to succeed is available and you will learn it all with time. Just be enthusiastic and the rest will fall into place.
Just remember; Turn on the sales faucet and Don't cheat the grind.
Great work-life balance, good pay + Monthly bonuses
Can be overwhelming when busy, simple mistakes can be costly.
I would send customers around to the warehouse to load or have them loaded and make any adjustments to their order. Call upwards of 25+ customers or pro installers to follow up with our flooring samples, take orders over the phone, and answer any and all questions.
Assistant Manager I (Current Employee) – Athens, GA – May 14, 2018
Really has been a great company to work for, for the years that I have been there. There have been a few too manly management changes. Normally that is not an awful thing, except when it feels like you are constantly having to change your direction and focus. I never mind change and there have definitely been circumstances since I have been there that have required to changes to be made. Problem is the current management, wants us to be the best in the flooring industry, but is mostly making changes to make us more like Lowe's.
Again overall this has been a good experience. I have worked with some great teams and really gotten to see that they carry the best products in the industry. They do try to promote in the company. The benefits and compensation have been good.
company contributes heavily towards health insurance
too much misdirection and not being appreciated enough by management
Assistant Manager (Former Employee) – Tulsa, OK – May 7, 2018
My time at Lumber Liquidators was mostly enjoyable. The staff at the store typically acted like a family. There were slow moments and then some really crazy ones. It always balanced out to make coming to work something to look forward to. The only drawback is that Lumber Liquidators is a retail company. Anyone who has worked retail will understand the variety of customers that are offered in that line of work.
Store Manager (Current Employee) – Madison, WI – May 6, 2018
Lumber is a great place to work. It is customer service based, long hours and can be stressful but if you have a wonderful Regional Manager (like I have) it will be so rewarding. It takes time and effort to create a great store and hire appropriate assistants. You need to be able to spend 50+ hours a week there.
Assistant Store Manager - Sales Support Lead (Current Employee) – Portland, OR – April 18, 2018
The company itself has some great benefits that an employee can take advantage of. Employees can easily gain overtime and averages in the 40-50 hours per week. However, the company expects the stores to run on 3 - 4 people and do the work of 7 - 10 people which causes a high amount of stress and anxiety. The company does a poor job of promoting from within which causes tension between not only employees but other stores as well.
The hardest part of this job is maintaining a cool head because there's always a fire to put out Even when a store manages a 100% on their audit, they still get called out on the smallest of items.
Now, even with all the negative, you still get a lot of hours and potential for a quick move around if you do good at your job. However, if you make the smallest mistake, they will turn you into a scapegoat for any issues. This isn't a job for everyone.
Overtime, company contests, paid time off, wonderful employees
Store Manager (Former Employee) – Bolingbrook, IL – April 17, 2018
I manged the staff on a daily basis and wrote the weekly schedule.. I also assisted customers for stock and special order product. I ordered the the product for the warehouse while monitoring the inventory levels and helped with expediting daily customer deliveries.
Mercahandise discounts and learned the Flooring business.
Assistant Manager 2 (Former Employee) – Spokane Valley, WA – April 12, 2018
I put in countless hours 50+ per week, trained multiple employees, and did work out of the scope of my job requirements and was passed over 3 times for a promotion. Lack of training and you get left to yourself to figure out the computer system and product knowledge.
Warehouse Worker (Former Employee) – Sandston, VA – April 4, 2018
This place is good to work at if you are full-time employee but if you are part time employee in the warehouse you will not be getting any hours, you will not receive any benefits, your salary wage is at a low rate, the workplace culture is non-diverse, and people are not friendly.