Happiness rating is 51 out of 100
3.5 out of 5 stars.
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LUMEN Careers and Employment

Work happiness

Scores based on about 113 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Do people feel they have the time and location flexibility they need?
Do people feel they are appreciated as a person at work?

About the company

  • CEO
    Serge Leblanc
    approve of Serge Leblanc's performance
  • Company size
    501 to 1,000
  • Industry
    Retail & Wholesale
  • Headquarters
    Laval (siège social)
  • Link
    LUMEN website
Learn more


You’re seeing all 1 job at LUMEN because we can’t find any available jobs at LUMEN close to Ashburn, VA at the moment.

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Customer Service

1 job


Salary estimated from 1.1K employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 142 reviews and is evolving.



Senior Training Manager in Phoenix, AZ
on April 29, 2022
Fun at work with diverse and challenging job duties. Most leadership provided frequent, useful and developmental feedback. Some managers need to work with systems and processes because they consistently demonstrate poor people skills. Overall, history of work experiences were good.
Federal Technician III in Colorado Springs, CO
on September 21, 2022
Great company to work for as a US Service Member. Management will work around military commitments. Will get some compensation if deploying overseas. Good active veteran network within the company.
Customer Support Representative in Apopka, FL
on September 12, 2022
You are selling outdated technology at expensive. Installation is a joke they no call and then you lose the sale and your pay. Managers do not care about anything but you making sales. QA is so tough
Global Account Manager in Remote
on August 21, 2022
The company continues to work with a male-centric environment. Women are paid less, asked to do more, and penalized for attending to their children in emergency situations.
Customer Care Manager in Remote
on August 16, 2022
From day 1, No training, poor communication. No organization or structure. Systems do not work, or super slow which makes your job harder. High turn-over rate no consistency. Bad experience

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Questions and answers

People have asked 33 questions about working at LUMEN. See the answers, explore popular topics and discover unique insights from LUMEN employees.

See questions about:

  • Interviews
  • Benefits
  • Hiring Process
  • Working Environment
  • Promotion
  • Working Culture
  • Dress Code
  • Hiring Age
  • Attire
  • CEO
  • Company Future
  • Drug Test
  • Health benefits
  • 401k
  • Work from Home

Interview insights

Insights from 19 Indeed users who have interviewed with LUMEN within the last 5 years.

Favorable experience
Interview is average
Process takes about a day or two

Interview Questions

Very standard, asked scripted questions. Uncomfortable and unproductive. Not interviewed by persons that understood the role

Shared on August 14, 2022

Asked questions about my skills. Did I have a work space at home. Will I be able to work.

Shared on March 7, 2022

Believe me they’ll hire just about anyone. The turnover rates are horrendous.

Shared on September 10, 2021

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