Lumen
Happiness rating is 61 out of 100
3.5 out of 5 stars.
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127 questions about working at Lumen

  • I never tell anyone I worked atCenturyLink. It’s like saying youare a former inmate. Just an awful company. Yelling, Screaming andFoul mouthed Supervisors. Don’teven apply. They are beyond reprehensible. An awful company !

    Answered June 2, 2020
  • An awful company. They tell you to Falsify official company records “because we all do it” and Mgmtexpects us to”. True story.

    Answered April 27, 2020
  • When I went to work each day, I had to deal with whiners from OSP in Iowa moaning about how everyone is somean, so lazy and how their own coworkers are so bad. The constant backstabbing of all their own coworkers just got to be to pathetic. Especially the constant complaints about the Manager behind his back. The Hate these OSP techs had of Centurylink was palpable.If they don’t like the company they workfor, they should take their dimwittednessto another company. Just stop whining !

    Answered October 18, 2019
  • Now that it is permanently work from home, I have no idea how they're doing the training but when I was hired seven years ago we had six weeks of classroom training and they cram it in very quickly even in the classroom setting so I'm not sure how the online training goes but I would imagine it's probably a lot harder to learn the computer system and everything you need to know to do this job correctly working from home. Once you have the training you start taking calls, everything from billing, to technical issues, to setting up new services, to people wanting to cancel services etc most of the calls are okay, you get a few upset customers every day that are definitely escalation calls. I loved working in the building but hated working from home, I have since left the company and found other employment where I don't have to work from home all the time

    Answered November 14, 2020
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  1. Working Environment

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