Dealt with guests every day with good service and friendly demeanor.
Remained calm and direct in a stressful situation and being able to communicate with many different types of people.
Able to motivate employees, resolve issues and complaints from guests.
Excellent listening skills , especially with guests. Making sure that guests are happy and that staff is getting what they need to do their job.
Working with budgets, planning, creating schedules and supervising operations are all a part of the job.
Hotels have a lot of moving parts, from guests to maintenance, to events to budgets and scheduling kept it all organized.