Everyone wants to be in charge to feel like they have some form of authority but have no management skills to make the workplace great for everyone and that may be due to no knowledge the workplace, no knowledge of what people under them are going through, just want and easy job, undecerning, etc. A lot of things.
To be a good manager you have to actually experience the work that the employees are experiencing because only knowing is half the battle, unless you experience it you won't know the full battle. As you put yourself on their place you will then realize what they need, and what needs to be done or adjust etc. But all this is only possible by sharp and caring management's and that's just the beginning.
They have to realize everyone have to start somewhere when they are new so communications is key and delivering clear instructions in a good manner should be basic knowledge as manager. There are horrible managers everywhere which don't explain anything but yell and expect giving no thought on anything and not even lift a finger to do anything to help. So higher up just need to pick the right person for the job but since most people are selfish most people only let higher ups see the front but when they are gone they are complete different people it's why most good employees don't have a chance. Another reason even if some employees don't express themself don't mean they don't qualify, they might be even better then people who's in high positions. No want wants to work for a place with terrible management, even if they do endure the hardship they wouldn't even tell you and keep it to themself, that's true to some but not all. So the requirement of a manager should be somewhere along the category of being organized, flexible to solve problems, knowing the place and the work proficiently, good social skills and able to take time to explain etc. And good character. Looking at most place people just wants to be ontop of the pedastool to feel superior and have an easy job like a king and order people around and that's not how it should be. Sorry for my message.
I would cut down the work load. At Lynn Community health center make less stressful job.
Answered - Enrollment Coordinator (Former Employee) - Lynn, MA
I would communicate with my staff daily or weekly to get their input on things, issues, concerns.
Let them know of changes that might come, those that are, how to cope.
Be fair and equal to everyone
Answered - Staff Nurse (Former Employee) - Lynn, MA