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3.6 out of 5 stars.
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Macy's Careers & Employment - Working at Macy's

Work happiness

Scores based on about 7,797 responses to Indeed's survey on work happiness
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About the company

  • CEO
    Jeff Gennette
  • Founded
  • Company size
    more than 10,000
  • Revenue
    more than $10B (USD)
  • Industry
    Retail & Wholesale

Jobs near you

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135 jobs


Salary estimated from 29.6K employees, users, and past and present job advertisements on Indeed.


Employees at Macy's have reported receiving these benefits. They will vary by role and location.
Employee discount
Flexible schedule

Rating overview

Rating is calculated based on 35K reviews and is evolving.


Sales Associate in Dulles Town Center, VA
on March 31, 2015
A typical day consisted of organization of work place and aiding customers in purchase. The management was made up of wonderful hardworking people, although at the time I was there it was quite disorganized due to the lack of managers. My co-workers were easy to work with although they were always on edge with stress which came out of them quite a bit. The hardest part of the job getting hours. My favorite part was selling on busy days, and making sure even with the gross amount of people that I could get to them all in a timely fashion
At Your Service Agent in Troy, MI
on June 14, 2021
Work by yourself mostly. typical day at work is working by yourself on 4 registers and no help. Have to do either a return or a purchase and the customers get mad when there's no one to help. Also the management is tell you what to do over the phone versus coming to help. Hardest part of the job is to trying to do the curbside, returns, purchasing, and make payments for customers by myself, have to open the section and close the section/area by myself. The most enjoyable part of the job is having co-workers that can help sometimes and going on break.
Fullfillment in Louisville, KY
on June 14, 2021
decent work pay wasn't very high but everyone i worked with were very nice. job is nice i have to pad up the character count so indeed will leave me alone Im sorry
Sales Advisor in Saint Cloud, MN
on June 14, 2021
Like a big family at my store. People support each other. Just got a new store manager who will stay for awhile so that's great. Short staffed often so that is hard.
Sales Manager Ready to Wear/Intimates/Kids/Home/Big Ticket in New York, NY
on June 13, 2021
I originally worked at the Macy’s in Flushing, Queens and was hired as a Supervisor. I had a great experience working here with upper management. They would walk the floors with you, see where you needed help, pitch in where needed, and gather other managers/supervisors to help. There was so much teamwork here. A few cons but mostly positive and I felt supported and appreciated. Unfortunately, in order to move up to manager (which I did within a year) I would have to move stores. This is where it went downhill. I had to move to the Co-Op City Bronx location. This was literally walking distance from my home which would seem more convenient, but upon coming here, I could see that it was “every manager for themself”. A little bit of throwing each other under the bus, a lot of things you were just “expected” to know, despite the fact that supervisor and manager have very similar responsibilities but as a manager, when things fall apart, it falls completely on you and there are some top level things I didn’t have to deal with before. The culture was different here. The teamwork was subpar. The clientele was also completely different here, which is why I didn’t want to come here. My selling floor was constantly a mess no matter how much we cleaned because customers would literally destroy tables, let their kids run all over the place. We had work group chats and would constantly have to call in people to replace call outs and I was in communication with my team even when I was off ( so I never felt like I was really off). Some of my associates had been there for years with negative attitudes (labeled as the problem people) because previous management had not done their due diligence to have them written up or terminated so now I had to be the bad guy. In 2019 before Covid had really hit, we had huge budget cuts and they got rid of members in the store who did our merchandising and price markdowns and signage. It doesn’t sound like much until you realize that Macy’s has thousands of units that weekly get marked down, and weekly sales where signs had to be changed before the store opened. Those responsibilities fell to the floor staff and me as the manager. Managing the kids, intimates, plus size, home/luggage and mattress section by myself was a lot. Then once covid hit and we returned, it was even worse. We had lines out the door and maybe 2-3 people for an entire floor. I was overworking myself to stress, exhaustion, and sickness. I finally got my priorities straight and decided it wasn’t worth the pay (left at $58K a year in NYC). Every Macy’s is slightly different because of upper management, but overall they do promote teamwork, promoting talent from within, and manager trainings and education. Macy’s as a company tries to make everyone feel appreciated with: morning meetings with the entire store where management and associates can thank each other, if someone retired from the company flowers and cake were mandatory, cake for management birthdays were mandatory, managers could decide to celebrate associates birthdays as well and have a small quick party in one of the conference rooms, and certificates were given out for STAR leaders and performers. Despite having a fairly negative and overly stressful experience at my 2nd location, I learned a LOT about running a store, managing a team (as people and not just numbers) and overall leadership. Macy’s put a lot of emphasis on being a self-starter and acting as though this was your store. I wouldn’t give up the experience but looking back, I know I did the best I could. The last budget cut eliminated A LOT of roles above manager, so towards the end, there was hardly any room to grow. After sales floor manager (me), assistant store manager(which also got eliminated in most stores), and store manager- district roles were eliminated and regional roles were limited. I started June 2017 and left June 2020. In my 3 years, a lot had changed. I would recommend Macy’s if you don’t mind having a million roles stuffed into one job, or if you just want a stable job for a while. Not a long term option for me.

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Questions and answers

People have asked 906 questions about working at Macy's. See the answers, explore popular topics and discover unique insights from Macy's employees.

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Interview insights

Insights from 4.8K Indeed users who have interviewed with Macy's within the last 5 years.
Favorable experience
Interview is easy
Process takes about a day or two

Interview Questions

These are the questions: tell me something about yourself, what would you do if you caught somebody stealing, is there a time where a customer is being difficult and how would you approach the difficult customer. when are you available to start working, what's your salary range, which dept. in a retail store have you been assigned, would you like to sell macy's credit card....

Shared on February 14, 2020

They asked what my availability was, and a few situational questions. Tell me about yourself, name a situation where you had to change your priorities on a project, why did you apply to Macys, name a time when someone on your team wasn't participating, integrity:name a time where you caught a coworker doing something they weren't supposed to be doing, etc.

Shared on September 27, 2019

They asked my about my availability and if I would be available holidays, “Have you ever had to multitask in a busy situation, what was that experience like for you?”, “Why do you want to work at Macy’s?” “Have you ever had to use a new “software” or a certain “electronic device” that you weren’t familiar with?” “Do you know a little bit about the position that you are applying for?”

Shared on May 3, 2019

Macy's locations

New York, NY
Miami, FL
Houston, TX
Chicago, IL
Atlanta, GA
Martinsburg, WV

What's being discussed at Macy's?

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  • article
    What’s it like working at Macy's?
    Published on May 24, 2021