You really need to examine your management staff, make sure they are properly doing their jobs and treating employees better would be a huge plus.
Have an employee at every checkout station offered. I can never find anyone to pay for my merchandise so I can leave. If i go to the 1 that is open, there is such a long wait. I feel sorry for the checkout person who is alone and has a pile of clothes behind her to put away and she cant get to everything. Then the fitting rooms have so many leftover clothes
and noone to help with sizes. It should be easy and fun to shop at Macy's
Working in the warehouse they need more help and separate some of the very heavy furniture