They are not consistent in their message. On paper, they say one thing, in practice, totally disconnected. At my location, the work environment is oppressive. The temperature is never at a comfortable setting. EVERY day customers and employees complain and NOTHING changes unless there is a corporate exec visit. The customer service is not genuine; not part of the real culture there. The majority of employees are closet miserable and complain all the time. They put up with customers to get them to go away. I'll work there until I can find a better job. Management doesn't walk the talk! They complain about low customer service scores, but don't speak to employees or customers unless necessary!! They are very superficial and shallow! Boarderline elitist in attitude. And then they wonder why they're not taken seriously.
Customer Service is more than a morning pow-wow.
It's a focused culture of genuine caring! They don't get it!! Employees follow management's lead and only or barely speak to customers when forced to or necessary!! Macy's isn't what it used to be. Don't believe the advertising or the hype. They should spend more on customer service training and employee morale, instead of all those commercials, parades, and fireworks. They suck!