Virtual Assistant in Dallas, TX
Customer Service Job
Probably the best customer service job I've had. Most customers are nice, but some are a little demanding. Definitely better than handling calls about billing or service complaints. They're procedures change a lot, but they are growing and getting new clients, so I guess it comes with it, but there could be better coaching that would help us remember all the changes.
Customer Service Representative in Dallas, TX
Great Work Environment
Always fun and challenging
Opportunity for growth
Co-workers are really top notch. Very rare to see them hire a bad fit
No option to work from home
Personal Assistant in Dallas, TX
No job security here
Don’t apply, the company has a long way to go in treating their employees like fellow human beings that are trying to make a living. They don’t trust anyone and record everything you do on the clock, computer screens are always recorded and used to catch you “avoiding work”, which will fuel your early termination. You are not allowed to have your phone within the call center otherwise it can be instant termination. If you don’t finish training with a 80% average on call critiques, you get terminated. If you make it past training, but you don’t maintain that score for 3 months, you’re terminated. Workload is very sporadic and customers are not given limits. You’re not just a personal assistant, you become a personal slave. Requests can range from simple address requests to doing marketing research or planning a whole trip for a family that has very specific requirements to the point it’s nauseating and anxiety inducing. In my 3 months working at the company, I saw at least a dozen employees quit. Management is overworked but never working for you. No chance of promotion and your job is constantly at risk unless you have an in with management. There are plenty of other opportunities out there that pay better.
Call Center Agent in Dallas, TX
Poor Management Team!
I worked for this company and from the beginning, I felt like was never heard. Once I got out of the training environment, I felt completely lost and knew that I needed help. There was constant moments where I would ask for help from management, or clarification, however, one manager would say one thing and another manager would say the complete opposite. And then, I would constantly be pulled for doing a request incorrectly, however, when I ask for more training on that certain aspect I got incorrectly, they say that they will schedule time in order to do so, but of course, that never happened! Overall, this company is horrible at managing their employees and it literally seems like all of the managers are running around with their heads chopped off. Clearly I am not the only one that thinks this way when there are more 1 star reviews for this company than there are 5 stars. I will not name names, but I know people who work within the company who are also fed up with how managment runs the place, especially now that the policy has changed. Overall, if you want to be heard and feel like management is there to guide you and help you move up, then do not apply for this job!
Terrible management, terrible company. Don't waste your time working here. They will drain the life out of you before tossing you to the side to replace you. Very high turn-over.