Fast paced environment with limited staff
Medical Office Assistant (Current Employee) – Brooklyn, NY – January 22, 2018
A typical day at work is filled with filing, answering phones, being attentive to patients that come up to the window, being a liaison between them and the doctors, data entry to ensure that we have all correct information regarding patient demographics, etc. I learned how to handle critical situations and handle them on my own without the assistance of the manager or any of the staff, but I also learned how and when to direct the situation to another member of my team when I am unsure of the solution to the problem presented in front of me; ensuring that the problem is taken care of in the most effective manner. Management could be a little more supportive as we have limited staff that run the office, but the overall workplace culture is friendly. The hardest part of the job would be the last minute schedule changes that we are to adhere to in order to support the Doctors, then that means we have to change around our personal schedules as well and those of the patients; which can be frustrating on both ends. Overall, the most enjoyable part of my job is when a patient expresses an immense amount of gratitude towards my patience and understanding when I aid in their inquires as if they were my own. I believe is sets me apart from others and creates a stronger a patient to staff relationship.