Makita USA Employee Reviews

Sort by: Helpfulness | Rating | Date
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Outside Distribution/Sales Rep, NY State
Technical Sales/Distribution Rep (Current Employee) –  Entire State of NYJanuary 24, 2018
Not a bad company to work for if you're single or an empty-nester
Upper Management is very poor
Retention of employees is very poor
Long hours, lots of reports
Compensation is well below expectations that they tell you in the interview process
Pros
Benefits, 401K, Company Vehicle
Cons
Everything that's NOT a benefit or a company vehicle!
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Just not a good place to work
Assembly Associate (Current Employee) –  Buford, GAJanuary 21, 2018
it is only a 16 month contract, they stopped hiring people on 20 years ago. They bring in new people almost daily so it is easy to be replace. So even if your sick and can not work you could lose your job.
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Makita. A place where so much good could but won't happen.
Graphic Designer (Current Employee) –  La Mirada, CANovember 1, 2017
Makita is a strange place. They offer great benefits and the paid time off is quite exceptional, despite the pay being below the national or state average for whatever role you're in. With the amount of time you get away from this place, it's just nearly a fair trade-off.

The problems that plague Makita are much larger than the pay. If you're looking for a place to advance your career or learn new skills, this place isn't for you. Management is too afraid/stubborn to try new things, often deciding vehemently to stick to old tactics because "that's just what we've always been doing," without doing the research to suggest that the current way of doing things really is the best way. Your ideas, while being recognized, will most likely go ignored, leaving you in a place where you'll probably be stuck doing some mundane daily task, and probably doing the work of another (sometimes incompetent) coworker that gets paid much more than you do. Be extra careful with the tasks assigned to you and the expectations placed upon you. Management will try to steamroll you, and it's very important to establish your professional boundaries early on.

Makita thrives on ignoring new technologies and ways of streamlining their (most times unnecessarily hectic) processes, despite clinging to the idea that they're an innovative company. And they are, when it comes to their products. Makita really does crank out some of the most innovative items in their industry. It's just a shame that the thought processes don't match the product. Little thought goes into the long-term goals of the company (consumer-facing
  more... and internally), with management so consumed with getting things done in the moment, they fail to realize the potential hazards or obstacles such clouded decisions will create further down the line. This is usually because the powers that be are reactive instead of proactive, often panicking based on a smart move made by a competitor, even if that move doesn't necessarily work for Makita itself, based on Makita's own set of goals and standards. This creates a batch of problems resulting in and from last minute projects, unrealistic expectations, unreasonable deadlines, half-efforts, and constant second-guessing that always leaves Makita with a finished product that is most times a severely watered-down and thoughtless version of what it could have been.

As for the workplace culture, you could honestly say that it doesn't exist, outside of the friendships and camaraderie employees develop on their own. Though it isn't the case in all departments, management and human resources don't really do anything to build and develop any sort of enthusiasm about the workplace. There are no welcome packages or formal introductory training sessions for new employees. Most employees will fill out the necessary tax and insurance information and will be quickly left to fend for themselves shortly after meeting their managers. Workplace functions are relegated to the occasional and very infrequent (and often last-minute) lunches in the parking lot, where management pawns off old product they can't sell as 'prizes' in raffles. If there are any, Human Resources doesn't make apparent any sort of employee discounts or offers available (gym memberships, tickets, etc.) through Makita (aside from an annual tool discount and a partnership with Ford). Despite sponsoring major sports and events and teaming with other major brands, employees don't really get to experience the benefits of those partnerships, and if they do it's not properly communicated. There are no tickets to local teams (Los Angeles & Orange County), or readily available access to partner discounts or product. However, business partners do seem reap the benefits of these sponsorships.

Though employees do make efforts to build friendships and morale in the office, those efforts are usually viewed and commented about negatively behind closed doors by certain management who would rather see people huddled up at their cubicles finishing their daily tasks. This often creates an atmosphere in which most people unfortunately feel as though they aren't supposed to be able to enjoy themselves at work.

As for the physical setting of the workplace, it's not very well-kept. Some of the furniture is 20+ years old. The carpets in most of the building are filthy, the walls remain plain and unpainted, archived physical documents are stored randomly throughout the building, and any opportunities to renovate or brand the building definitely seem to be low on the priority list. If you walked past the lobby and a couple of meeting rooms, you wouldn't even know you were in the same building, since the higher ups only made an effort to make aesthetically appealing the customer-facing areas of the building. The employee areas have the bad carpets, crowded cubicles, and the plain walls.

To sum it up, you will get out what you put into this company. If you just show up everyday and do the bare minimum, you will go unrecognized and you will feel as though your time has been wasted. Unfortunately, even if you do put in your time, effort, ideas, and enthusiasm, there's still a very high chance that you'll suffer the same fate. The people that work here are great once you get to know them, and there are opportunities galore, but you'll have to work very hard to make the higher-ups recognize the value you see in those opportunities.

Good luck.
  less
Pros
Days off. Benefits. Nice people.
Cons
Management, no real room for advancement vertically or skill-wise, crowded space, outdated building, No real efforts put towards a happy or positive work culture at least in marketing
Was this review helpful?Yes 1NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Meh
Technical Support/NCC (Current Employee) –  Buford, GAOctober 9, 2017
Very stressful place to work. Micromanaged horribly and management is always breathing down your back. This place is about who you know not about how hard you work.
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great Opportunity for the right person with knowledge of power tools.
Oklahoma Territory Manager (Former Employee) –  Oklahoma City, OKSeptember 29, 2017
Makita is a great company for the right person who has knowledge of the power tool industry. Plenty of free time and great opportunities to build a good book of business if motivated.
Pros
Work truck, great salary, benefits, Managers
Cons
If no knowledge of power tools might not be the best fit.
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Japanese Management difficult
Inventory Control Manager (Former Employee) –  Buford, GAAugust 10, 2017
Very stressful with unrealistic goal with out dated materials to complete task. The Japanese do not like women in power and many times was treated unfairly.
Pros
Pto
Cons
dishonest, unfair people
Was this review helpful?Yes 1NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Balanced
Picker/packer (Former Employee) –  Buford, GAAugust 7, 2017
Its alright. Its busy . Your working none stop. But the management isnt to good. Need to improve . And be fair with everybody . Needs to treat workers fairly.
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
fun
QA (Former Employee) –  Gainesville, GAAugust 3, 2017
Fun job very easy the staff is friendly and seems like everyone gets along and management very nice as well its a easy job you stay busy most of the time
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Would Not Recommend
Customer Service/Inside Sales Representative (Current Employee) –  La Mirada, CAJuly 31, 2017
Technology is old and outdated, formal training is severely lacking, suggestions and complaints are largely ignored. HR and management are utterly useless, continual mistakes with minimal support. Sales and Customer Service have very high turnover causing inefficiency and regularly short staffed.
Pros
The company makes a quality product. Set hours for office workers
Cons
See review.
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
good hours, overtime available, low pay
Power Tool Technician (Former Employee) –  Windsor Locks, CTMay 24, 2017
the day starts at 8:00 am. I had to repair tools while I answered the phone and tool care of customers that walked into the store. which made it hectic at times. But the hours were good but the pay was low.
Pros
good hours
Cons
low pay, stressful at times
Was this review helpful?Yes 4NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Lots of Untapped Potential
Manager (Current Employee) –  La Mirada, CAApril 24, 2017
Many talented individuals have come and gone, unfortunately, due to poor upper management which breeds a toxic culture, at least in certain areas of the company. Upper management hears employees' feedback however does very little to reconcile teams' needs to boost morale or encourage more progressive thinking and quality work. Often times hard work goes unrecognized with small faults or mistakes turned into mountains from molehills.

Advice to upper management: hire more qualified people or invest the proper time and resources into training and developing those who need support and/or guidance. If you can't trust your employees, you're not spending enough time mentoring them or you're hiring the wrong people—either way, it speaks volumes about you.
Pros
Health Benefits, Mostly Steady Work Hours
Cons
Lack of Vision/Foresight, Poor Project Development/Management, Toxic Culture in Parts of the Company
Was this review helpful?Yes 9NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great Company
Retail Support Representative (Current Employee) –  Buford, GAMarch 12, 2017
Stable and respected company. Good Benefits and Insurance. Great people to work with. The ability to learn and grow. No complaints about the company.
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Micro-management, egocentric managers, no appreciation
Sales Representative (Former Employee) –  La Mirada, CAJanuary 26, 2017
You have to deal with outrageous, unacceptable behavior, old time micro-management people with attitude and no vision about growing together, bad leadership when their main goal is to secure their long term positions or ready to retire with no interest in actual events. Key positions/promotions on higher levels are hold for few employees with more than 15-20 years in the company). People on that category overlook team achievements, they have no appreciation for newer employees (5 years or less) who deliver outstanding performances regardless the lack of motivation. Benefits are acceptable but overshadow with poor job environment with low morale. VP's and directors never take the time to walk around and see for themselves what's going on and explain the high rate level of terminated jobs. If you think outside the box you are out of Makita box.
Pros
Quality products on the market
Cons
Low morale
Was this review helpful?Yes 2NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
If you think outside the box you're out from makita box
Sales Representative (Former Employee) –  La Mirada, CAJanuary 26, 2017
You have to deal with outrageous, unacceptable behavior, old time micro-management people with no vision about growing together, bad leadership when their main goal is to secure their long term positions or ready to retire with no interest in actual events. Key positions/promotions on higher levels are hold for few employees with more than 15-20 years in the company. People on that category overlook team achievements, they have no appreciation for newer employees (5 years or less) who deliver outstanding performances regardless the lack of motivation. Benefits are acceptable but overshadow with poor job environment with low morale.
VP's and directors never take the time to walk around and see for themselves what's going on and explain the high rate level of terminated jobs.
Pros
Competitive, quality products in the market
Cons
Extensive micro-managing, monopolized managing positions
Was this review helpful?Yes 1NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
It was interesting to work for a Japanese company
Sr. Customer Service Representative (Former Employee) –  Denver, CODecember 6, 2016
Everyday was a different experience. Learned may different jobs. Management were nice. big group of co-workers. Month was a challenge. Always busy makes the days fly buy
Pros
Always room for advancement
Cons
Long drive
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Well orgaized
Inventory Controller (Former Employee) –  Buford, GANovember 1, 2016
Productive and informative management staff. Always making sure that you have something to do at all times. Your day goes by fast. Two fifteen minute breaks and half hour for lunch.
Pros
You knew what you were doing every day
Cons
Had no ins.for temp. workers
Was this review helpful?YesNo 3Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Productive place, not much personnel rotation
Employee (Current Employee) –  La MiradaAugust 6, 2015
It's a company with a lot of values, they remain close to the core of the business and try to accommodate to their employees as much as possible however there are some members of management that the position is too big for them.
Was this review helpful?Yes 2No 2Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Exciting place to work excellent company
Industrial Sales Rep (Former Employee) –  Murfreesboro TNMay 18, 2015
Calling on customers, working on Job sites, demonstrating the tools. I cut my teeth on sales and stayed for 12 years until the position was eliminated. The management was really good on the lower level.
Pros
Great benefits and reasonable travel
Cons
Frustrating at times with a lack of support and customers suffered
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Productive workplace and business is continuously growing
Collection Analyst (Current Employee) –  La Mirada, CAJanuary 10, 2015
My day consists of phone calls, emails from customers and running current Agings for all of my assigned National account and general customers. Excel spreadsheets are reviewed and research is done daily making sure that accounts are up to date and invoices are paid in a timely manner. Issues that I deal with on a weekly basis are deductions taken on accounts due to price discrepancies, freight or COOP. I work closely with customer service to assist customers with backup for disputes and invoice or credit copy requests. The hardest part of my job is time management. The most enjoyable part of my job is communicating and visiting customers, working with coworkers via email and over the phone to address issues in a timely manner. I enjoy multitasking and customer service.
Pros
Open door policy with the director
Cons
Limited opportunity for advancement
Was this review helpful?YesNo 1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Overall a great place to start off career and build experience
Staff Accountant (Current Employee) –  La Mirada, CANovember 6, 2014
My daily tasks consist of processing our inventory-related invoices to ensure timely payments and resolve any discrepancies and reviewing of employee reimbursement requests for accuracy and compliance to company policies. At month-end, my focus is to reconcile several balance sheet accounts and to prepare journal-entries.

Makita is a family-oriented work environment that provides excellent work-life balance. Management team is approachable. Co-workers are easy to get along with, fun, helpful and reliable which make the job enjoyable.
Pros
Fun co-workers, work-life balance, office is close to home
Cons
Short breaks, little growth opportunity, Accounting Supervisor and Manager lack experience
Was this review helpful?Yes 1NoReport