Insurance Agent/Producer (Former Employee) – Santa Ana, CA – August 7, 2018
It’s a great company, but management needs improvement. Good benefits. Paid time off is great! Their work place needs improvement (very small work area). Strongly goal oriented. Guidelines are constantly changing.
Vacation time, benefits kick in right away, school reimbursement.
Customer Service Representative II (Current Employee) – Webster, MA – June 18, 2018
A typical day is logging into your phone exactly when you are scheduled and being available to phone calls whenever you are available. Take about 80 Billings calls or 30 Claims calls a day. You are limited to personal time throughout the day, so you must plan it. The hardest part was never having a break throughout the day other than lunch time because the phones are constantly ringing. I learned so much about time management and organization.
Support Services clerk (Former Employee) – Webster, MA – March 4, 2017
Management micromanages you until you just want to go cry in a corner which I've seen some employees do. You can't talk to your coworkers not even if you have a question about what you're doing. You're expected to bring questions to your supervisor but they usually do not have the answer. The pay is extremely low and it's near impossible to get a decent raise. I started at $12 an hour and after 4 years left making $12.89. Ridiculous. I had a manager who didn't like me and she would accuse me of doing the most ridiculous things like making a face at her. Really? How old are we here? They also treat you like you're a child and don't know anything.
Good place to stop in and learn new skills. Not a great place to spend a career
Claims (Former Employee) – Webster, MA – March 8, 2015
This job is awesome for a while. It gets you real world experience. Some of the bosses are really awesome. You run into a lot of the problems that you do in the corporate world. Achievements are not recognized/rewarded. Yearly reviews are politicized with the biggest raises going to people who are good friends with management. Co-workers are generally pretty cool and you have a decent amount of time to socialize. Management expects a lot. The jobs here do not pay anywhere close to industry average since the facility is in the middle of nowhere and they expect that everyone is living in Webster or Thompson.
Fun coworkers, some cool bosses.
Sub-par pay rate, expectations are sky high for some positions, ratings are rigged so you can never exceed expectations unless you are friends with mgmt.
Insurance Agent (Current Employee) – San Diego CA – June 2, 2016
I use a daily workflow and a management system at the beginning of each day in order to achieve goals and sales, such as organize work space, read and return emails, documents, faxes voicemails, text messages, etc. update management system, I'm constantly helping and assisting clients with billing inquiries, endorsements, claims process more than half the time with Spanish speaking clients. Prospect new business and leads. I learn the different systems required, underwriting and claims process, as well as grow overall experience and knowledge in every aspect by dealing with customer needs and demands. Interact and communicate with claims, customer service, underwriting, and accounting. I enjoy the company of my colleagues and really appreciate all of them when we have the opportunity to see one another we all get along well. the hardest part of my job is when I can't complete a task on the same day, or encounter IT issues. The most enjoyable part of my job is being able to helping clients in meeting their needs while I fulfill my own.
Thank you for your review. It sounds like you enjoy working at MAPFRE Insurance, with your customer and have several interesting responsibilities, but yet your star rating doesn't reflect that. Hoping that was an oversight and that you truly are happy here. You sound very productive and successful!
Job Work/Life Balance
way too much micro managing
Customer Service Representative II (Current Employee) – Webster, MA – May 5, 2017
Way to much micro managing! Be prepared to be drained daily. Management is very hard to please.Quality assurance is brutal. Expectations constantly changes. Not the best place to work.
too much pressure even the strongest individual will break
The potential is there, but MAPFRE has obstacles to overcome
Employee (Current Employee) – Gilbert, AZ – January 4, 2017
Excellent benefits. Many great people. IT issues abound. Definite staffing issues in various departments; expectations from leadership are high with regard to exempt employees needing to put in time beyond 40 hours "to get the job done".
End User Support Specialist II (Desktop support technician)
End User Specialist II (Former Employee) – Webster, MA – March 4, 2015
Check the Service Now queue, pick up tickets that have not been taken. Go through each ticket and decide which tickets need to be taken care of stat, and then the people that need to be taken care of right away, such as executives and the president. I learned a lot about troubleshooting and learning more about upgrading operating systems, installing and troubleshooting hardware peripherals. Tested any wireless device. Help users remotely. Check and fix any connectivity issues. My management was never really involved as we didn't have a supervisor, just a manager. That gave me the freedom to make decisions and do things on my own. We also worked together as a team if there was an issue you couldn't figure out, and then just documented the fix, in case someone else needs the information at a later date. The hardest part of the job was keeping up with the large work volume, with a limited staff. I loved working on the wireless devices the most. I order them, negotiate with Verizon for better plans to meet our needs, and different devices that would work best for us.
401K, medical, eye, and dental insurance
rude employees, too much work and not enough people. No appreciation.