Thank you for your feedback and commitment to serving our customers. Loss Prevention and Security are a critical part of the care we provide each and every guest. Our industry requires professionals who offer keen focus, diligent attention and a passion for serving others.
We take great pride in the work our teams do at each and every Marcus property to maintain the high standards we have set.
We are very sorry to hear you had a poor experience in regards to your employment with our Sheraton Chapel Hill hotel. The property shares a unique connection with our corporate office and other hotels. Several of our most successful and tenured managers from other Marcus properties have been promoted to new roles at the Sheraton. We are very proud of their career growth and efforts to make the Sheraton Chapel Hill a world class property.
In regards to not being paid for work, that is a concern we do not take lightly. We encourage you to contact the hotel, our corporate office or call the confidential line we provide for all associates. With your assistance we should be able to clear up any payroll issue you might have outstanding.
Our goal is to provide a exceptional employment experience to all associates.
Thank you for your comments. We truly value associate feedback.
We know Housekeeping is hard work, especially on days with lots of checkouts. The Skirvin Hotel could not be successful without your efforts and dedication.
Please stop into HR and speak to your HR Director if you ever have questions or run into any issues you cannot solve. Feel free to stop her or the hotel General Manager in the Family Room during lunch too if that is more convenient.
Our goal is to continually improve our property and ensure that we Serve People, Create Memories and Deliver Exceptional experiences to our guests, clients and associates.
We are sorry to hear about your poor experience. We have brought your comments to the attention of the HR Director for the Milwaukee market.
Hopefully you brought these concerns to someone's attention before you left. As you know we have an Open Door policy and also offer a confidential line for our associates to call if they are not comfortable discussing their concerns with someone on property.
If you continue to have concerns about how or what you where paid please feel free to call our corporate office at 414-905-1000 and ask for Human Resources. We always want to make sure you compensation is fair, accurate and timely.
Thank you very much for your wonderful review. As you know we do our best to support and care for our associates. Our commitment and mission to Serve People, Create Memories and Deliver Exceptional Experiences flows from the top of our organization.
We realize parking in a large city like Milwaukee can be difficult to find and expensive. However, we do our best to offer convenient parking at a reasonable cost to our associates.We also offer bus pass and carpool discounts at many of our locations. Please check with your HR department for options, they will do their best to help.
Thank you again and good luck with your continued growth and success at Marcus Hotels & Resorts.
We are very sorry you had an unfavorable impression of our hotel. We strive to provide a welcoming place of employment and would welcome an opportunity to discuss any concerns you may have. Thank you for taking the time to provide us with this review.
Thank you for your feedback. As you know we strive to provide our team members a place they will enjoy working and that provides opportunities for career growth and advancement.
Please continue to let us know how we are doing.