Great people but does not take care of their employees
Customer Service Representative (Current Employee) – Germantown, MD – July 15, 2016
I learned a lot about finance and credit reporting with this company. Also my coworkers were pretty easy to get along with, good people for the most part. One thing about this company is the lack of accountability. People who have worked there for a very long time are able to do their work incompletely and see no consequences. Then those who are less senior in the company are left to pick up the pieces of their work. Another thing I do not like about the company is that they rotate their management quite frequently. Then a new manager will come in and change everything, making it difficult to continuously do your job to your full potential. Overall I like the people who work for the company but I feel like the company does not take good care of their employees who actually put in the effort.
Thank you for your review. We’re glad to hear you’ve had good learning experiences and enjoy working with your team. However, it is unfortunate to hear concepts and processes are not presented in a consistent manner during transition. We will provide feedback to the Area Supervisor. If there is anything else you would like to share, please contact the HR department.
Job Work/Life Balance
My review and thoughts
Recovery Department (Current Employee) – Maryland – September 18, 2018
You have to be in a click to survive, the best thing is leave at the end of the day. There are very few that you can trust and talk to, even if is a minute or to being told you need to be on the phone. There are other that are so loud and nothing has ever been said. I had to tell one person to lower their voice so that I could hear my customer on the phone.
All this company cares about is bottom line. No overtime allowed but an unsurpassed workload is supposed to be accomplished to get senior management bonuses. Not family friendly at all even though business hours are good.
off on Sunday and most Saturdays 9am to 5pm schedule
Expectations are very unrealistic, understaffed, moral is very low
Customer Service Representative (Current Employee) – Kentucky – June 24, 2018
Fast paced. Little down time. Policies and procedures change so often its difficult to keep up. Micro managed with every part of the day. Nearly impossible to "bonus". 15 paid days off for vacation and sickness.
Branch Manager (Current Employee) – McHenry, IL – June 19, 2018
There is the good and bad much like any job. But as of recently it has become worse. With all of the acquisitions the company is going through, and the constant realignment in management, the job stability has become very stressful. The company has taken on more than it should have with acquiring so many new companies and offices at once. I have gone through 4 sets of managers in less than a 2 year time span, and have been placed as a target branch.
CUSTOMER SERVICE REPRESENTATIVE (Former Employee) – Columbus, OH – June 13, 2018
Mariner Finance was a great place to work, I just wasn't very comfortable with the loan business. Collection calls weren't bad, but soliciting money to the delinquent accounts would save the account but further in-debt the customer and I didn't agree with that portion at all.
1 hour lunches. Had lunch at your desk if wanted. could your desk feel close to home (pictures, heaters, foot rest, snack drawers.)
Mariner is family oriented company with regular employee competitions. Mariner's compensation program is based on volume of sales closed. Mariner was very aggressive in the market place and expanded it's market with several mergers during my employment period.
Company believes in advancement from with-in. Mariner does however micromanage each employee. Don't have enough employees for work load. Employees don't have enough approval authority, to even approve simple application inside guidelines
Provides room for advancement
Pay and bonus compensation doesn't match market place
Mariner Finance is a joke they tell you it's a great place to work and then they turn around and tell you how incompetent you are and how you'll never amount to anything I think they need to reevaluate the managers in their branches. The assistant manager was an idiot but they were best friends so then they double teamed me made me feel like I couldn't do anything right but was not interested in helping me to learn whatsoever. If someone told me that they were going to work for this company I would do everything in my power to make sure that they did not go to work for them
Branch Manager (Current Employee) – Butler, PA – April 4, 2018
When I started at Mariner it was a very positive and motivational place to work. Over the past year things have become very stressful with daily negative feedback. Additional daily tasks have been added and previous tasks have become more complicated and time consuming. If you are not on board with these changes the attitude given from upper management is for you to move on.
If you want to be treated like dirt and get paid pennies then this job is for you
Slave (Former Employee) – Nottingham, MD – February 27, 2018
Low pay, expected to work hard so your managers and top execs can reap the benefits (bonuses, trips, ability to treat their employees like dirt and get away with it) Can't move up unless you are a favorite. Then they create a position for you, but post it so anyone can apply, even though they know the favorite is getting the job. Can't report anything to HR because they won't do anything and you will become a target. I finally had to quit to keep my sanity. CEO may be nice but wouldn't know. He won't talk to you unless you are important and you will only see him when he makes his rounds to say hi to everyone aka making sure everyone is at there desk working. They cut benefits/perks/Holiday parties every year but brag about how much money the company made.
Makes you realize just how good it was when you worked at McDonalds