I would make the hotel a better place having meeting every week to talk about how everyone is doing by putting our mind's together and ideas about making this place must better to work in.
Fire all management and start over
Answered - Housekeeper (Former Employee) - Augusta, GA
If i was in charge I’ll make it so that my employer will be comfortable with working with me and we will have a better understanding on some things
Answered - Housekeeping (Former Employee) - Covington, KY
Different interview questions and dont be to political in hiring as far as looking who knows individual before making a next step within your own knowledge because the numbers dont lie but great company to work for and achieve any dreams..
I would have a better understanding of my employees, and their needs. I would DEFINTELY continually reaffirm House policy and procedure, that there be no doubt as to how we run our house. If I found an employee to be disinterested, or non-compliant, I would give them a chance to address and improve. After which, I would definite terminate, for the betterment of the facility, rather than the undermining of the rest of the crew. (To not fire for expense reasons costs more than it does to keep them, and employees know how to play their positions now.)
Hire a traveling manager at 50% to privately appear in a chain of your hotels nation wide with an itinerary.
Check in as a guest and assist the hotel with labor if need be and ensure guidelines are being followed.
This would increase revenue and star ratings.
I would definitely listen to ALL of my employees because they are the ones who keep the business afloat. I would also admit when I was wrong and try to establish a healthy relationship with my employees so they don't feel like they're being coerced or bullied into anything.
Answered - Front Desk Associate/Night Auditor (Former Employee) - Amarillo, TX
Make sure customers are happy so in order to make a customer happy it starts with cleanliness, when a place is clean in order and smells clean weather it's a Hotel or in your own home you become relaxed, comfortable and focused for the next day and as a manager that would diffently be a #1 goal of mine making customers happy and pleased to have stayed at the Marriott Hotel.
I wouldn't just be a manager but a team player as will because when you work together you create a wonderful environment not just for employees but for customers.
Answered - EXPLORER SALES AGENT - TIMESHARE (Former Employee) - Scottsdale, AZ