Great working from home but culture has changed.
Platinum Premier Services - Alpha (Former Employee) – Omaha, NE – July 16, 2018
Working for Marriott in the beginning was a joy. Great benefits and a really good scheduling system too, which allowed for a good work/life balance. Once they acquired Starwood, the company culture and policies shifted to the standard corporate cubicle culture. A lot of benefits and perks disappeared and then scheduling became rigid too. Most of all was the change in management technique; in the beginning it was a fair method with QA reviews and then positive and negative feedback were given with guidance on how to improve, if needed. Now it is solely focused on the negative. There is no positive feedback offered on QA, just a checkbox to let you know you either met the standard or a paragraph about anything you did wrong. I was a top performer in both sales and customer service but near the end, when I was in the top 10 agents nationwide, no one even noticed. It was disappointing. You can make a paycheck here but you will not be given the incentive to thrive.
Stable company with decent benefits and the opportunity to work from home
Poor management style and no employee recognition