Guest Service Representative (Former Employee) – Ashburn, VA – September 4, 2014
As a customer service representative in the hospitality industry, the hardest part about this job was maintaining and friendly and welcoming attitude in the face of rude and entitled people. However, the days of dealing with those types of people were few and far between and all the other friendly and gracious faces you see make you forget all the bad ones.
During the typical busy season, you can expect to be very busy answering non-stop phone calls while maintaining the highest level of courtesy and professionalism to your guests in your lobby, all while maintaining a busy shuttle schedule and other modes of guest transportation.
My coworkers at this hotel felt like family members. Everyone has a team-oriented attitude and always works hard to support each other.
The management team at this hotel is absolutely superb. They are friendly, supportive, and understanding. They work extremely hard to get you up to speed on your direct job tasks so that you feel confident about the work you do. If your desire is to work your way up the corporate ladder, they work very hard to teach you additional things you need to know in order to succeed. I never felt as though I was "beneath" any of the management and always knew if I needed a tough question answered, they were no further away than a phone call.
In addition to being supportive at work, management cares about your personal life too; they work hard to help you balance your professional and personal time.
If I hadn't had to leave the state due to personal reasons, I'd still be working there.
Management, big hotel/travel discounts, great health, dental, and vision insurance
It would have been good if there was more overtime.
Junior Housekeeper (Former Employee) – Boston, MA – April 23, 2019
Working at this company was good can not complain.i was able to meet so kind co-workers that like their job. It would have been good if there was more overtime given. But other than that it is a great place to work.
Customer Service Representative (Former Employee) – Solon, OH – April 23, 2019
I loved working at Marriott Reservations. Very relaxed and fun. I enjoyed speaking to different people from everywhere...going everywhere.
If the call volume was high the calls came in quickly but other than that the pace was relaxed.
This job had many pros such as very nice hotel discounts, medical, and free life insurance. The only thing that some may not like is the fact that you have to bid on your schedule about every 2-3 months. Attendance, Sales and a few other things determine your likelihood of getting the schedule you want at Marriott.
You have to bid for your schedule about every 2-3 months
Lead Line Cook (Former Employee) – Philadelphia, PA – April 23, 2019
I worked here for a little over 6 years. After my 2nd child, the hours became too much. I had to accommodate my home life over my work life. with any job, there's going to be issues. The issues here weren't awful.
Cafeteria Worker (Former Employee) – Boston, MA – April 23, 2019
Does Marriott think working people are idiots? They advertise this job: Guest Environment Expert. It's a housekeeper position. Just say it! Is this glorified title meant to fool someone into working in the laundry, thinking they have some kind of important position? Every job done well is important, but this sounds like a middle-management plan to draw people into a bad job. Probably minimum wage. I worked for Marriott many years ago at one of their cafeterias in a Boston corporation. Terrible, abusive management. Ripped off my wages because I forgot to clock out one day. A long time ago, but this job title sounds like nothing has changed in this company.
Dining Room Attendant (Current Employee) – Pittsburgh, PA – April 22, 2019
It’s an ok job for just temporary use to me. It’s not a job I would want to have a career in for me to want to be here long. Some of the employees have attitudes which is never a good thing. The food is good at lunch. The general manager is very passionate and professionally cool. He actually cares about the employees and loves to see you strive and be great.
Good lunch, Great General Management, One great Restaurant manager
Intern (Current Employee) – Newport, RI – April 22, 2019
Learned how to purchase and order for the hotel this includes food, beverages, plates, and much more. During the internship I also prepped food, opened the kitchen, created a menu, and help improve customer satisfaction as needed.
Housekeeping (Former Employee) – Pensacola, FL – April 22, 2019
Mangers where messy and drama. They wpuld joke to much and worked me to have a nervous breakdown at 37.So Walmart always took me back and helped me out as my family for years. They really caring people to work for. The residence inn downtown pensacola will lie and tell your personal business to make you quit your job. And hired there drug dealer family.
Breakfast Attendant, Housekeeper (Former Employee) – Denver, CO – April 22, 2019
they're a nice company but its not necessarily the best.i work at an extremely small hotel where they don't really care, but that could just be my management. i would recommend for someone who wants a smaller pay for a stressful job
Chief Engineer (Former Employee) – Charlottesville, VA – April 22, 2019
A typical day started by checking emails and then a morning staff meeting at 9am. I would then set my assistant up with his PM works for the day. I learned more about customer service and quality. The workplace was a calm and friendly environment. The hardest part of the job was trying to get my department in order because of how the previous chief engineer left it. I enjoy doing repairs and helping our guests.
Night Audit Manager (Former Employee) – Memphis, TN – April 22, 2019
Working at Marriott was full of adventure. You get to meet a host of new people everyday and ensure that they enjoy their stay. The most enjoyable part of the job is hearing that a guest had good night's rest and plans to return again.
Prep Cook (Former Employee) – Des Moines, IA – April 21, 2019
I see this hotel going places. They have a relaxed work atmosphere in general. They are based more toward the business traveler clientel. I would recommend for people to stay at this hotel in the future.
Close to the East Village shopping and entertainment. Upbeat atmosphere.