INSIDE SALES - SALES ASSOCIATE (Former Employee) – Santa Ana, CA – November 29, 2018
typical day started with meeting with team leaders to review our leads. learned a lot about team spirit and setting goals, management encouraged us to build good sales and customer service skills. workplace cultures was highly motivational and competitive between different teams with incentives built in to achieving team goals. on some days the hardest thing was just picking up the phone when experiencing a lot of rejection or dealing with disgruntled customers. making sales and turning a no into a yes. turning an unhappy customer into a satisfied customer. basically overall, Marriott was a great place to work and Marriott endeavored to bring out the best in their people no matter what position they were in.
lunch and breaks were always given and there was no disability or ag discrimination
could have had an extra 5 minutes added to breaks.
Guest Service Associate (Former Employee) – California – July 9, 2018
This is a great place to work. The management team is very supportive and visible, workplace culture is great, and many employee-appreciative events go on every month. The environment nurtures challenge and growth, but provides little opportunity for advancement. The hardest part of this job is the stressful clientele and inconsistent work hours. However if a flexible schedule is what you prefer, this would be a great place for you.
Free lunches, great company benefits, strong workplace culture and fun work environment
Vacation Ownership Advisor (Current Employee) – Palm Desert, CA – July 2, 2018
Good company culture. Friendly and approachable management (for the most part). Very by-the-books company. No risk of being encouraged to pitch heat. The product is very good, and I feel it is the best in the industry. Excellent new hire training. Not very much ongoing training after that. Employees mostly feel appreciated and respected. If you like working in the time share sales industry, Marriott is a great company. Excellent pay, great benefits, and you get lots of qualified tours.
At the beginning it was difficult to understand the culture since the company pay much attention to the associates which I still consider too much. Even though, I liked and enjoyed a lot working in a place that it's flexible with schedules and helps to have work life balance
Engineer (Current Employee) – Plainview, NY 11803 – July 26, 2018
It was a great pleasure to work at this company. Management had a good vibe and knew how to properly each department for optimal guest stay. Unfortunately advancement was limited and salary was below for what the position entailed.
A typical day at Marriott was all about taking care of the clients by providing outstanding customer service. I learned how beneficial it was to work in different departments of the hotel and at different properties. Management worked to see that employees received varied experiences and had an opportunity to grow. Workplace culture was team-based. The hardest part of the job was managing people and personalities.The most enjoyable part of the job was the opportunity to receive varied experiences in varied positions.
Marriott's goal was consistency, all hotels were consistent in providing outstanding customer service, no matter what Marriott hotel a guest would visit, they were assured to receive that consistent high level of customer service
Housekeeping and Night shift Laundry (Former Employee) – Chandler, AZ – April 15, 2018
There's politics in the system that is one of the barrier of your career advancement. If you are not friends with them, you don't get to get any advancement.
if your bills depends on your paycheck, then you'll get in trouble in some season sometimes. There will be months that are slow and management will ask you to go home early. Sometimes you get less hours of work in a week.
On the bright side, you get good discounts if you like to travel and the housekeeping supervisor don't have the policy of 20 minutes done with one room. At least the supervisor I have.
In a typical day at the Marriott Call Center. It was a very fun place family oriented and productive place to work. I have learned a lot of various sales and closing techniques and management was very helpful to get employees and motivate employees to a better Vacation Planner. The hardest part about the job was to maintain our hour per activation which is they wanted everyone at a certain amount of activations per hour if not met three times you will be fired. The most enjoyable part about the job was the coworkers and people.
Fun opportunities for employees with one great perk
General Accountant (Current Employee) – Phoenix, AZ – May 20, 2018
Marriott is overall a great company to work for, the people and culture is definitely one of the best I have worked for. Employees are encouraged to take ownership of problems and create or come up with a solution that is best for the company and more importantly the guest. However, the compensation that employees receive is quite disappointing and has gotten worse over the time I have worked here. I love the work I do and some of the perks the company offers include: an appreciation week where various activities are offered to enjoy, discounted hotel stays, flexible working hours when needed (varies per department). Overall I enjoy working for this company and recommend it if you are interested in the hospitality industry!
Overall great company, some managers were questinable.
Events Specialist (Former Employee) – New Orleans, LA – April 19, 2018
Worked for 3 properties, two regions. Company teaches and trains leadership skills to all associates. Great benefits but managers can make or break your work life. Managers advance pretty quickly and promotion within the company is an important part of the Marriott culture. Overall good experience, a lot of overtime, depending on your region and department competitive pay.
Sales (Former Employee) – Orlando, FL – December 27, 2018
As far as I was able to determine the upper management are nothing more than con men and women and are not the brightest light bulbs as the saying goes. If you want to work in the vacation and timeshare business the 1st and foremost qualification is that you have to be able to lie thru your teeth and have no conscience. As long as you are making this company money and do not care about being anything more than a common liar and thief you will go far in the vacation and timeshare business and many someday go the top in management and sooner or later find that you are expendable like everyone else that has been there before you. Good luck with this company and any other company that sells vacations and timeshare because it will be a slippery slope eventually for you.
Nothing unless you like to lie, cheat and steal to make a living
You get to see first hand how liars, crooks, thieves and manipulators prey on the public and get away with it daily.
They are not Marriott International and only share the name. Was hired under the guise it was fulltime inbound turned out to be outbound only. Training was not sufficient and the managers really dont care about you just about making the sale by any means possible. Micromanagement is rampant and as they walk around constantly. You are expected to make 200-300 calls a day and the leads they claim are pre-qualified mostly end up in voicemail.
They promote no pressure sales but will do anything to make the sale even pushing the customer to the brink of hanging up lost many sales to "closing expert" using what can only be described as used car sales tatics.
Very disappointed with MVW and Marriott as a whole.
Casual dress code
Base Rate, Micromanagement, Stressful, Poor Training, Cramped Work Area, Poor Management
Guest Service Agent (Former Employee) – San Diego, CA – July 25, 2018
If you ever have the chance to work for a Marriott, 10/10 would recommend. The benefits are amazing, cell phone discounts, travel perks, great health care, tuition reimbursement, competitive pay, flexible schedules. The list could go on. The only downside, most hotels don't offer set schedules and you may find yourself working nights and definitely working weekends and holidays. If that's okay with you DO IT. You won't be sorry.
Free lunches, access to on property gym, Travel benefits
CUSTOMER CARE SUPERVISOR (Former Employee) – San Antonio, TX – June 20, 2018
A typical day involves handling guest's reservations and complaints. Guest could be demanding, thus creating a stressful or taxing work environment. Pay is low-to-average at the beginning. Raises are low and infrequent. Benefits are good and management tends to be pleasant.
Guest Service Agent (Former Employee) – Fort Lauderdale, FL – September 28, 2018
Every day that I'm scheduled, it's usually at odd times of the day. It could be as early as 6am and as late as 6pm. I learned that you have to have tough skin when dealing with irate guests, especially when they just arrive, and when you get their requests wrong. It almost feels like slavery, and I would have to request for time off months in advance. Although they do offer benefits, requesting enough time off to recover from medical procedures and issues is nearly impossible, and I would have to overcome the possibility of getting sick. The only thing I enjoy is having fun the guests that I built relationships with. The hardest part is holding my emotions when a guest requests for a lot of things. I was overworked, underpaid, and underappreciated.
Relationships with enthusiastic guests and associates