Front Desk Receptionist/ Sales Associate (Current Employee) – Sterling, VA – April 29, 2016
awesome place to work at if management is good but at this massage envy the assistant manager has favorites. if they like you, you basically get away with anything and get the schedule you want. it's not a secure job you can get fired at any time if you don't meet the sales goal. you also have to attend meetings with a regional manager and learn a script 2 pages long, if you don't learn it you get fired.
Free monthly massage or facial and very flexible schedule
you can get fired for anything; if you dont meet sales goal, if you dont know the sales script, they cut your hours, very low pay
Licensed Massage Therapist (Former Employee) – Vernon Hills, IL – November 17, 2017
Massage Envy is competitive due to the client base and their preference, fast paced around holidays evenings and weekends, and the staff are family oriented which is perfect for the new therapist on board.
Esthetician (Former Employee) – South Park Twp, PA – November 16, 2017
Good when clients are available . I enjoy people this company has a huge turnover of clients and emoyees this store I worked in was sold to a new owner and she went to a different one, half of the people stayed and were guaranteed hours.
Advertised as Front Desk Medical Associate. Really a sales position.
Front Desk Associate (Former Employee) – Pikesville, MD – November 15, 2017
Your employment status is almost entirely dependent on how many memberships you sell. Regardless of whether or not you did well in other areas.
Typical day at work consists of cleaning, filing, checking customers in and out and resolving A LOT of customer complaints. You're entire employment will be put in jeopardy if a single customer names you specifically in a complaint, even if you've had a near spotless streak.
You're employment can also be put on the line if too many co workers gossip about you. Very bad as this can easily be used against you. And stuff circulates very quickly since the staff is so small. It taught me to learn who I can and can't trust.
General Manager plays favorites. Is very good at their job, and is flexible with helping fit your hours, but has a tendency to be kind of cold and gossips a little too much. Will be a kill joy if they are not in a good mood. Is in complete control of clinic and has full discretion as to who can and cannot keep their job.
I was not paid what I was promised during my interview, and was fired through text message. And to not over extend myself for people that do not value me for my consistent hard and thorough work.
This job taught me thick skin. To respect myself. And to not stress whenever something goes wrong because everyone at this job pointed fingers and shifted blame out of stress of losing their jobs constantly.
Would not recommend, especially if you have problems with anxiety/stressed.
Licensed Massage Therapist (Former Employee) – Chandler, AZ – November 15, 2017
Management is amazing at the Queen Creek & Chandler clinics Do not expect benefits or PTO It's "easy": no marketing or overhead for the LMT
If you are a new LMT looking to get some experience under your belt, Massage Envy is a good choice. Do not, however, expect any PTO: you can earn it, but the requirements are usually unattainable. Their health benefits are seriously lacking. The owners of this company need to really take another look at how happy - or unhappy - their Massage Therapists are. They do not have the LMT's or the Client's best interests in mind, they seem to be solely focused more on the monetary aspect of Massage Therapy. It's extremely unfortunate, because this company has the power and potential to be extremely beneficial for employees and clients alike, but they're letting their potential get lost in their greed.
This place is terrible place to work at!! When I first started at Massage Envy I was welcomed with opened arms but the moment I sawed that I didn't BLEED Massage Envy, I was treated as if I were trash on the side of the road.....
Assistant/Office Manager (Former Employee) – Centennial, CO – November 14, 2017
Every single Massage Envy I have worked for seems to have issues with management and turn over. They choose their employees poorly and it creates a high turn over rate which in turn leads to being understaffed and also high stress for those that do intend to stay. There is way too many politics that are involved with hiring decisions and pay rates. Therapists are not paid for the time that they are there and are expected to arrive early and stay for extra time (due to lack of front desk staff). A typical day was stressful and the clients themselves seemed to have constant gripes about anything and everything. It was the opposite of relaxing.
Comfortable environment, discounts on products, Pto
Massage Therapist (Former Employee) – Huntington Beach, CA – November 14, 2017
the compensation is awful. They try to schedule you so you spend all day there but still only make minimum wage. they really don't care at all to give raises and when they do it's not much. pretty disrespectful of your time and education.
Amply time to perfect skill set, learn and grow as therapist
Licensed Massage Therapist (Current Employee) – Surfside Beach, SC – November 13, 2017
I enjoy working at Massage Envy for the opportunity it gives me to expand my skill set and to learn, as well as teach others our techniques.
The Therapists are great and the front desk are all very helpful and friendly.
They allow you full control of your schedule but filling your scheduled days with regular hours can be hard sometimes due to their policy of booking Male therapists first,(although in the time I have worked there, I have established a good amount of clients who request me or my schedule was/is filling nicely).
The ratio for the hours I worked was generally 3 or 4 males to 1 or 2 women.
Management is friendly, helpful, and accommodating.
The workplace, like many others, can be a bit competitive, but this doesn't have to be a bad thing. It gives a person the incentive to do better in a friendly environment.
The hardest part of the job is coordination between the therapists between services and making sure you know the color codes to ensure the client is receiving any updates in the form of enhancements.
The most enjoyable part of the job is the time you spend with the client and knowing you make a difference in how they feel.
the only draw-back is the hourly wage is below what therapists are worth, and there is no automatic service fee so tips can range from very poor to very good with many falling in the poor category.
opportunity to learn
poor hourly wage, no set service fee, poor tippers
Would not recommend working here under any circumstances. if you excel in sales they view you as a threat that should spread the wealth. Shady things go on behind closed doors. Compensation is comical.