Massage Envy
58
3.2
Get weekly updates, new jobs, and reviews
Here to help
Coronavirus update
Information from Massage Envy:
Responses from Indeed users:
Massage Envy Employee Reviews in Ashburn, VA
You’re seeing reviews in Ashburn, VA based on your current location
Not your desired location?
Choose a different oneJob Title
All
Location
Ashburn, VA2 reviews
Ratings by category
Sort by
Found 2 reviews matching the search with 18 related reviews.
See all 5,695 reviewsIndeed Featured review
The most useful review selected by Indeed
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Front Desk Associate (Former Employee) - Ashburn, VA - April 9, 2018
The managers in this area were confusing, and there were many staffing changes. This was a good summer job, but I would not work there long term. The staff were friendly though! Also, they don't tell you but you have to be good with conflict and complaints from customers constantly.
Official response from Massage Envy
May 3, 2018On behalf of Massage Envy Franchising, thank you for this feedback. We'll share it with the regional leadership for the Ashburn area. If you'd like to share any additional details with us via email to meemployeebrand@massageenvy.com, we'll gladly pass them along as well.
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Front Desk Receptionist (Former Employee) - Ashburn, VA - January 25, 2018
I hate writing bad reviews. But I am going to be honest. I was hired as front desk receptionist and was promise to get promoted to Assistant Manager. But they never finished training me after i had been there for months. Even when it came the time to promote someone they didn't even consider me, even though that was the conditions they hired me under. No one cared about their job except for the therapists. I wasn't taught how to open and close the store but they scheduled me to do that alone. The manager would pawn off unhappy customers to me. She would purposely avoid them until they would come yelling into the store at anyone they could see.
Pros
1 hour lunch
Cons
no training, crummy pay, horrible management
Leave a review. Help people like you.
People rely on reviews to make better decisions. Help them out by rating your employer.
Jobs at Massage Envy
in Ashburn, VA
Related reviews
18 reviews close to Ashburn, VA
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Massage Therapist (Current Employee) - Herndon, VA - April 4, 2020
I will be there 10 years in April 2020. Excellent job, consistently booked, great management and clients! Plenty of room for advancement should you desire that. What's not to like?
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Front Desk Receptionist (Current Employee) - Springfield, VA - March 14, 2020
Typical day would be busy with bookings and sales, learning how to talk to the customers in order to meet my goals in membership sales, managers also hep you out so much in finding new ways to sell.
2.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Massage Pr (Former Employee) - Rockville, MD - March 4, 2020
You will depend on tips to complement your salary. Don’t expect reviews or raise. You constantly have to remind the front desk about your hours and requests.
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Front Desk Associate (Former Employee) - Burke, VA - March 2, 2020
Discounted massages, great manager, but my franchise didn't promote from within the company very often. Fun place to work though if you're looking for some extra income and enjoy getting massages.
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Massage Therapist (Current Employee) - Gainesville, VA - February 5, 2020
Everyone is very friendly. You can choose your own schedule depending on room availability. All supplies are available to you. The place is kept very clean.
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Front Desk Receptionist (Former Employee) - Fairfax, VA - January 13, 2020
The sales requirements were an exciting challenge and the clients were friendly. The other sales associates make the down time and busy work fly by, I would have stayed if I didn't move out of the state.
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Wellness Ambassador (Former Employee) - Silver Spring, MD - November 26, 2019
This company cares nothing about its employees only money. Their customer service sucks, they’re just a bad company. They don’t want you to progress and there is no HR department
Official response from Massage Envy
December 2, 2019We at Massage Envy Franchising are disappointed that you did not have a positive experience as an employee in a Massage Envy franchised location. Locations are independently owned and operated, so the employment experience varies from one franchised location to another. As a whole, we believe franchisees aim to deliver on the Massage Envy brand promise--we help you take care of you--to their employees and we recognize that you didn't feel that promise delivered. We'll share this feedback with the franchisee. If you'd like to share any additional details with us via email to meemployeebrand@MassageEnvy.com, we'll gladly pass them along as well.
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Front Desk Receptionist (Former Employee) - Gaithersburg, MD - November 7, 2019
Poor Management. No one was ever on the same page. Different directions given out everyday which impacted the last set of directions, but the worse part was each employee received different directions so you couldn’t even ask your co workers for help
Official response from Massage Envy
November 20, 2019On behalf of Massage Envy Franchising, our apologies that your experience as an employee in a Massage Envy franchised location didn't leave you with a positive impression. Locations are independently owned and operated, so the employment experience that each provides is unique. We'll certainly share your feedback with the franchisee. If you'd like to provide some additional details to us via email to meemployeebrand@MassageEnvy.com, we'll be happy to pass them along.
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Front Desk Associate (Former Employee) - Reston, VA - September 25, 2019
What can I say? The therapists are all decent, but so incredibly overworked that sometimes it doesn't show. The pay is disgustingly low, and the management consisted of insensitive, unintelligent people with very little business knack. Having the Massage Envy title enabled client security, so they consistently treated clients poorly, and front desk staff even worse.
Official response from Massage Envy
September 30, 2019On behalf of Massage Envy Franchising, our apologies that your experience as an employee in a Massage Envy franchised location left you with a negative impression. Locations are independently owned and operated, so the employment experience--including compensation and pay structure--varies from one franchised location to another. We’ll share your feedback with the franchisee.
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Front Desk Agent (Former Employee) - Arlington, VA - September 22, 2019
Trash place to work. No consistent hours, low pay, managers can’t do their jobs half the time and they’re very lazy. Lots of Favoritism, cattiness and drama between management and employees.
Official response from Massage Envy
September 23, 2019On behalf of Massage Envy Franchising, our apologies that your experience as an employee in a Massage Envy franchised location didn't leave you with a positive impression. Locations are independently owned and operated, so the employment experience varies from one franchised location to another. We'll share this feedback with the regional leadership for your area. If you'd like to share any additional details with us via email to meemployeebrand@MassageEnvy.com, we'll gladly pass them along as well.
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Licensed Massage Therapist (Current Employee) - Silver Spring, MD - August 13, 2019
Although the pay is not great, they are busy enough that you will always be guaranteed a full slate of clients.Tips range from 5% - 20%. Management is very helpful and really wants you to have a good experience working there.
Official response from Massage Envy
September 4, 2019On behalf of Massage Envy Franchising, thank you for sharing this feedback. If you'd like to share any additional feedback to be passed along to regional leadership in your area, please feel free to send via email to meemployeebrand@massageenvy.com.
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Licensed/Certified Massage Therapist (Former Employee) - Manassas, VA - July 13, 2019
Management means there is a warm body in a position that needs to be occupied. I learned that you cannot rely on what you are told when hired. The specific Massage Envy I was working for told me the owners came in approximately every 6 weeks from their "home in Puerto Rico", which was a lie. I was employed there for 12 months and never once met the owners. Physical space was in desperate need of "re-vamping" due to non-functioning toilets, equipment and linens. Horrible experience!
Pros
make your own schedule
Cons
no management support, no voice in the company
Official response from Massage Envy
July 19, 2019Thank you for your thorough and thoughtful review and for alerting us to these issues. On behalf of Massage Envy Franchising, our sincere apologies that your experience as an employee in a Massage Envy franchised location didn't leave you with a positive impression. Massage Envy Franchising expects franchisees to operate their independently owned franchised locations in compliance with brand standards and the conditions you’ve described do not align to those standards. We will share your review with regional leadership for your area. Please feel free to send additional details via email to meemployeebrand@massageenvy.com so we can route this feedback to regional leadership in your area.
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Registered Massage Practitioner (Former Employee) - Urbana, MD 21704 - July 2, 2019
Really busy with clients massage sessions 50 min hands on & facials also
50 mins hands on. It was a Great atmosphere with other Massage Therapists. The workplace culture is diverse.
50 mins hands on. It was a Great atmosphere with other Massage Therapists. The workplace culture is diverse.
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
FRONT DESK SALES ASSOCIATE (Former Employee) - Bethesda, MD - June 17, 2019
Learned a lot, the team was great, but I think management is not strong enough, maybe because of owners. Payment is higher than other hotels. The biggest problem, very limited career rise.
Official response from Massage Envy
June 24, 2019On behalf of Massage Envy Franchising, thank you for sharing this feedback. If there are any specific details you’d like to provide about your experience in the franchised location where you worked, please feel free to send to us at meemployeebrand@massageenvy.com we’d be happy to share it with the regional leadership in your area.
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Receptionist (Former Employee) - Arlington, VA - June 5, 2019
Managers need new Mangerial training. The Therapists themselves told me behind closed doors that the company has a "REVOLVING DOOR" and they hope I stayed. I was informed I failed the online tests (infront of other employees) but their hiring process requires them to interview people that they know dont qualify. I got lucky. I also received a write up for something minor I did during my training period. Severely unfair company. Mangers withheld Corporate info and also with held pay from me. But later credited my account when asked to review timesheets hours. Very unprofessional. Arlington Virginia, Glebe road location.
Official response from Massage Envy
June 10, 2019We at Massage Envy Franchising are sorry that this has been your experience as an employee in a Massage Envy franchised location. Locations are independently owned and operated, so the employment experience varies from one franchised location to another. As a whole, we believe franchisees aim to deliver on the Massage Envy brand promise--we help you take care of you--to their employees and we recognize that you didn't feel that promise delivered. We'll certainly share your feedback with the regional leadership for the Arlington area. If you'd like to provide some additional details to us via email to meemployeebrand@massageenvy.com, we'll be happy to pass them along.
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Senior Sales/ Manager (Former Employee) - Fairfax, VA - May 19, 2019
The massage were the only worth being there for. But i was in school for massage at the time. So i desired to be in the environment. Short days. Bossy therapist. When we have our own orders if they didn't agree they made it bad for everyone. No real thought to anyone else.
Pros
Free massages
Cons
Short days /Pay
Official response from Massage Envy
May 20, 2019On behalf of Massage Envy Franchising, thank you for sharing this feedback. If you'd like to share any additional feedback to be passed along to regional leadership in your area, please feel free to send via email to meemployeebrand@massageenvy.com.
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Massage Therapist (Former Employee) - Reston, VA - May 17, 2019
I worked in a suburb of a major metropolitan city. Ours was the newest of a franchise chain, and the slowest one. I don't know how it stayed open. I was there for a little over a year and I have nothing good to say about where I worked. All that the front desk did was complain. All day, every day. I spent almost the entire time I worked there sick from stress, and my manager resented the fact that I was sick. If we weren't busy the therapists weren't allowed to leave, we had to stay even if we didn't have any appointments. Excuse me, I'm payed only on commission, I do not work for free! If I'm not getting paid I'm not staying! But I had to, those were the rules. The manager didn't care, she's paid hourly. The benefits and pay are a joke. I was denied all of the time off I requested, but I insisted on it. I spent 6 months working over 40 hours a week because the manager was so short staffed. Maybe if she cared about her employees she would've been able to retain more people. She was petty, spiteful, and meanspirited. Great at the business side but terrible with people. I will never recommend Massage Envy to anyone, either as an employee or a customer.
Pros
Flexible schedule, if you don't need to make a living
Cons
Everything
Official response from Massage Envy
May 20, 2019We at Massage Envy Franchising are sorry that this has been your experience as an employee in a Massage Envy franchised location. Locations are independently owned and operated, so the employment experience varies from one franchised location to another. As a whole, we believe franchisees aim to deliver on the Massage Envy brand promise--we help you take care of you--to their employees and we recognize that you didn't feel that promise delivered. We'll share this feedback with the regional leadership for your area. If you'd like to share any additional details with us via email to meemployeebrand@massageenvy.com, we'll gladly pass them along as well.
2.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Registered Massage Therapist (Former Employee) - Germantown, MD - May 14, 2019
Job as a massage therapist is tiring mentally and physically. Pay is way too low to pay rent and have a car on your own. Guest don't understand massage styles and only want deep tissue which basically erases anything you may think you know about health. Just push hard is very dumb job to have
Pros
easy day, and procedures
Cons
very bad pay, job gets repetitive
Official response from Massage Envy
May 20, 2019We at Massage Envy Franchising are disappointed that you did not have a positive experience as an employee in a Massage Envy franchised location. Locations are independently owned and operated, so the employment experience varies from one franchised location to another. We'll share this feedback with the regional leadership for your area. If you'd like to share any additional details with us via email to meemployeebrand@massageenvy.com, we'll gladly pass them along as well.
See more Massage Envy reviews
You may want to try:
Claimed Profile
Want to know more about working here?
Ask a question about working or interviewing at Massage Envy. Our community is ready to answer.
Overall rating
3.2
Based on 5,695 reviews
51.2K
41.3K
31.4K
2783
11K
Ratings by category
| 3.3 | Work/Life Balance | |
| 2.6 | Compensation/Benefits | |
| 2.7 | Job Security/Advancement | |
| 2.8 | Management | |
| 3.1 | Culture |
Ratings from women
2.9
InHerSight Score
2.7Personal Development
3.7Career Opportunities
2.3Family Support
Women rate the female-friendliness of their workplaces on InHerSight
Powered by 
Questions about Massage Envy
- Do employees get benefits working at Massage Envy?25 people answered
- Why doesn't massage envy pay the therapists better?21 people answered
- What is the best part of working at Massage Envy?20 people answered
- Massage envy pay weekly or bi weekly?18 people answered
- What advice would you give the CEO of Massage Envy about how to improve it?17 people answered
- What is the most stressful part about working at Massage Envy?17 people answered
- If you were in charge, what would you do to make Massage Envy a better place to work?15 people answered
- Are employees allowed cash tips15 people answered
- What questions did they ask during your interview at Massage Envy?14 people answered
- How often do raises occur at Massage Envy?14 people answered
See all questions and answers
Show more
Massage Envy Reviews by Job Title
Massage Envy Reviews by Location
Tell us how to improve this page
What would you add or change?
©2020 Indeed - Cookies, Privacy and Terms